Tag Archive for: accountability

Leadership Spotlight: Fueling Team Performance

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We’re excited to announce that after appearing on Episode #25 of the Elevate Business Podcast, Sam Arseneau has been selected for the Intuity Performance Leadership Spotlight series.

Sam is the Founder & CEO at SupportMyMac. For the past 15 years, Sam and his team have been delivering drama-free Apple IT services to organizations across Southern Ontario and Montreal. Starting by servicing residential services, Sam quickly grew their company into the corporate world and was awarded the Fastest Growing Company by the Ottawa Business Journal in 2015.

Here are the top 3 insights Sam shared with the community.

1. What does Whole Person Performance mean to you, and how do you fuel that performance?

Performance for us can be summarized by three main principles: Accountability, a growth mindset and a positive attitude. It’s important to have a “getting things done mindset”, things don’t need to be perfect – perfect is the enemy of done.

We have a daily huddle, where we outline our three big rocks that need accomplished that day – the things that will move the business forward. It could be from the operation side, the sales side, or the accounting side. Everybody participates, and it gives a sense of accountability, and keeps everyone intune with the team touch points.

The other thing that aids performance is having the mindset of growth, always looking for opportunities, even when you’re busy, that activity brings activity. So that’s something we’ve always done, even through the pandemic. We are always looking for a new way, whether it’s improving our operations, launching a new service. Lastly, we believe that maintaining a positive mindset helps take performance to a whole other level.

Also, Seeing challenges as learning opportunities has been crucial in helping us identify what we can do differently. Asking ourselves: What can we learn from this? I think, has really fueled our performance and allowed us to reach new heights every year.

Also, going back to basics can be so important, for example: responding to people quickly. I feel that it’s basic things like this that people in the marketplace are just not respecting. Organizations want to have a shiny new service or product, but they have yet to master the basics. I think back to basics is a good place to start to reach top performance.

2. How do you ensure that there is alignment between your three main performance drivers in relation to workplace culture, and the behaviours and habits implemented within your team?

As a CEO, you need to set the company vision. Where are we going? What’s not allowed on the bus? We are talking about the non-negotiables. It’s important to define your culture points, and to make sure that you are bringing people on that are aligning with those culture points, and that these culture points are always reiterated through conversation. So as long as the right people are on the bus, and in the right seats, I think the three things I talked about align and happen naturally. I mean, you see quite quickly when you bring the wrong person on and they don’t align with your culture. They won’t respect our performance principals: getting things done, always growing, and having a positive mindset.

3. Have you faced challenges with growing your team in relation to culture points and the misalignment of new or existing employees?

Yeah, definitely, like every business, sometimes you hire people that you think are a good fit. Sometimes it’s a surprise, and they’re not. So I think the lesson is to hire slow, and fire fast. It’s important to realize quickly when something is not right, and to correct the issue, or to get the person off the bus. I know from experience, when you keep the wrong people on the bus too long, it can quickly affect workplace culture and team development. In some cases a coaching conversation can be had.

If you’re interested in learning more from our Spotlight Leadership, check out Jeff McCann’s post on The Key To Performance is Execution.

A Fix to Performance Reviews: Starts With Asking the Right Questions

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Starts Asking the Right Questions

It’s that time of year for many, yes! Performance reviews. Many leaders cringe at the thought of adding more to their plate. So much so that research has shown over 90% of managers identify that performance reviews are not valuable, ratings cause debates or minimally awkward moments over performance. This creates an overall negative or lackluster feelings towards creating/conducting performance reviews which at the receiving end as an employee is not encouraging. In another study, 54% of people indicated that performance reviews make no impact on actual performance (McKinsey & Company).

What are the reasons holding us to our archaic and arguably ‘broken’ approach to performance?

In my experience, I’ve heard classics like:

  • Well we’ve always done it like this
  • It’s not the worst system (but not many are happy with it)
  • We do not have time or money to invest in fixing it
  • Performance reviews and discussions take too much time to do and our turnover is low, so what’s the point!

Other studies as seen published by Gallop point to organizations may not exactly know how to fix their performance management systems issues and that is enough of a barrier to halt any attempts for positive change.

What makes performance matter?

Having employees feel validated and holding performance conversations regularly can increase productivity by up to 20%, studies have shown. If done correctly, performance is a psychological contract between your team members and management resulting in increased employee engagement and less “gaming” on company time. That alone is a cost savings of millions per year in employee retention and keeping company knowledge within your walls. In addition, it gives employees one on one time with their manager and a clear picture of their performance and expectations. The end result leaves the employee minimally knowing where they stand and further engaged, resulting in higher productivity.

How do we fix a broken performance system?

So we understand all of the reasons for what makes a poor performance program that doesn’t work and the barriers it may bring. What about the ways performance systems can work? There are so many options out there these days. They do not have to be attached to a huge ticket performance platform with oodles of automation (although your HR team would love you for it!); but it does need to make sense for your company culture and your team members. So how do we fix a broken performance system? You start asking questions and REALLY look at your culture, the actual style (not just what is written on your walls). Diving into fully understanding your culture, objectives for doing performance and dialing it into individual objectives and value for employees are four key components of a successful performance program.

Your organization ‘type’ impacts the performance management style

What this means is if your company is profit driven, all goals and objectives should be aligned and performance measured the same, within reason and communicated at all levels. Arguably, performance would be aggregate based on company net profits each year with conservative measures. At the other end of the spectrum is if a company is extremely team oriented, their performance program would include agreed upon goals, measures and a budget for managers to oversee for year end performance increases. Having alignment between culture and performance is key. Otherwise you will have disengagement and water-cooler conversations about why the ratings were so hard that year and coincidentally company profits were down 13% that year. In other words, a perception of a failed performance program.

What is the best performance program?

The best performance program is one that fits and is customized to your organization. There are many out there ranging in style and age of inception. When there is culture alignment with the structure of performance program it’s an easier fit to your organization:

  • Is it 360 feedback
  • Management by objectives
  • Competency based
  • Anchored ranking
  • The coach approach

Personally, I am an advocate for a hybrid of objectives and the coach approach to performance, for so many reasons. A few are: ease of use, employee buy in, two way conversations and meaningful objectives that are measurable.

What objectives are you trying to achieve with your overall performance program?

Understanding the what and the why to conducting performance within your organization approaches performance with purpose. Is it keeping alignment? Achieving productivity? Stretching performance? Or simply gains on profit margins? Regardless of the what and why, establishing objectives and communicating them to your team sets the tone and purpose for reviews.

Do we really need individual objectives?

In short, yes! Tying individual objectives to departmental then organizational objectives gives your team members a clear and succinct picture to their daily purpose of their role, how they impact the organization and add value. Making individual objectives clear, measurable, accountable and a joint venture further sets the tone or stage for expectations and the team member’s vision for the year. This takes away any doubt as to what they are going to do for the year for achievement. It will also allow for accountability in how the team member chooses to complete the objective, within reason of course. These are such important things to have if you aim for a productive performance program and year.

Keeping the people in performance – is there value?

Here’s the thing we often do not think of: if we keep ‘people’ in mind while building and conducting performance reviews we will be much better off by way of value in performance, ease of conversations, higher levels of retention and effort from employees. Talking to the employee as an asset rather than a liability is a learned behavior that is pivotal to impacting positive performance. Discussing succession, training, mentoring or job enrichment opportunities are all ideas that will assist in keeping your team members proactive and feeling wanted in their roles. Other things that can lead to positive performance outcomes are:

  • When deciding on ratings think about the actual outcomes and be transparent in communication. How an employee obtains a five should not be a mystery or moving target. Consistent rating is certainly key.
  • Regardless of the tool, team members must have a comment box. Having team members reflect on their own performance allows for alignment between the manager and team member.
  • Companies ought to be transparent as to how ratings impact their compensation, if at all. Employees should not be in the dark on the formula.
  • When discussing annual performance, it should never be a surprise: good, bad or indifferent.
  • Ensure there is an approach to keep employees engaged and wanting to provide feedback and viewpoints on their goals/objectives and performance.

A performance review isn’t broken if there is value. We do not need Cadillac systems, just systems that work for our respective organizations.

If you would like to discuss your performance system(s) in detail, connect with us!

Becoming The Master Of Your Inner Voice

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How often does that inner voice pop into your head?

You know the one. It’s always there to provide you with an excuse, self-doubt or anxiety. It shows up when you need it least. Well, I’d like you to meet Barry, my inner voice.

He comes alive when I’m in bed and the alarm goes off. Telling me, I NEED 5 more minutes – like its life and death. He is there when I push my comfort zone. Reminding me of the worst possible outcome, assuring me that it will occur. Nagging me to choose mindless distractions over what I need to do.

Barry can also be encouraging – but only when it comes to working on what’s easy over what’s hard.

That inner voice serves a great purpose, to protect and make us aware of immediate dangers. Although this worked well while living in the wild, the only hazard I’m facing now is when I forget to pick up oat milk for my wife’s morning coffee!

In the world we live in today, that inner voice may be holding you back from reaching your full potential.

Taking the first step

Taking the first step can be difficult, or it can be easy. It’s easy to procrastinate, but hard to get started.

It’s easy to press snooze, but hard to get up and go to the gym. The first step determines which direction you’ll go in – productive or distracted. Fulfilling your goals or procrastinating on them. But there is a way to take back control — a way to override the inner voice that is holding you back from achieving something great.

5 seconds to succeed

You see, Barry is quick to jump to a conclusion, but he’s slow to react. There is a small window of opportunity where I don’t have to negotiate with him. Author Mel Robbins calls this, The 5 Second Rule. In those first 5 seconds, Barry is still hibernating and doesn’t realize what we’re about to do.

Counting down 5… 4 … 3 … 2 … 1 Springing out of bed at the sound of your alarm. Starting that report you know is due tomorrow. Making that sales call you’ve been dreading all week.

Taking action before the inner voice realizes what’s going on. Beating it to the punch before it can make a list of excuses, causing inaction.

Two minutes to greatness

Another technique written about by James Clear is called the two-minute rule. If you’re looking for a boost of motivation for taking on a looming task or project, this is the technique for you. The idea is to focus on the first 2 minutes of any project. Your only goal is to achieve those first two minutes. Anything that happens after is inconsequential. Get a coffee or tea and begin to write an outline.

Pack your gym bag and get in the car. Sit down and begin meditating. The sole purpose is to focus on completing the first two minutes of any task. Who can’t get motivated to complete two-minutes of an activity? I can even convince Barry quite easily to commit to this one.

Once the two-minutes are up, you can stop what you’re doing guilt-free. But by focusing on getting started, you’re more likely to continue. Use the two-minute rule as a source of motivation to overcome your inner voice and take on dreaded tasks or challenges you can’t seem to get started on.

Habit Challenge

It might sound odd, naming your inner voice. But when you own it, you become more aware of it. And through greater awareness, you can begin to slowly change its narrative. Who’s that inner voice that is holding you back? What if you didn’t have to listen to it anymore? What could you accomplish? We’ve seen that the first step is the most difficult, yet the most important. How you decide to act in the face of resistance will influence the steps that follow. Put into practice the

5-second rule and try it out for yourself.

Tomorrow morning as the sound of the alarm count down 5… 4 … 3 … 2 … 1 and jump out of bed without a second thought. Or focus on the first two minutes of any task and hold yourself accountable to only completing those first 120 seconds. You might fail at first, but that’s ok. The key is to focus on progress over perfection and keep practicing until it becomes a habit.

Becoming the master of your inner voice.

How Daily Tracking Can Help You Reach Your Goals

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If you begin tracking your daily routines or habits, you’ll begin to find some flaws in your memory. You might not be eating as healthy, burning as many calories on your runs or being as productive with your time at work as you think you are.

Our brains aren’t developed to store information, but rather be inventive and creative. That’s why tracking is more reliable, but you may be surprised at what you will find.

Why Should You Think About Daily Tracking?

Effective tracking can provide a better success rate in creating new habits, increase your productivity and hold you accountable. Tracking your actions will provide clear performance results. It will keep you honest by increasing your self-awareness and provide motivation through a chain of successful days, weeks or even months.

In the past, meditation was always a difficult habit for me to develop. Every time I’d start I would do well at first, and then my practice would fall apart. I had my excuses; not enough time, I forgot, or I thought I was meditating more often than I was – until my Insight Timer app would display a “two-day streak.” I struggled to make meditation a daily practice.

I only became successful after I started tracking my results and tying meditation to an existing habit. After my morning shower, I’d take 10 minutes to meditate and then check it off my list. I tracked every day I meditated, and the odd days I missed. After I had completed a week in a row, I became more motivated to keep the practice going. Every day, I’d take my morning shower and then head to the same spot in my condo, sit down and meditate. Through tracking and attaching it to one of my daily habits, it was easier to make meditating a regular practice.

The Dark Side of Tracking

Tracking can have a positive effect in achieving your goals, although negative consequences can occur– when tracking becomes too much.

Recently, a friend showed me his habit tracker and all of the activities he regularly completes – getting up early, stretching, doing push-ups/plank every morning. He proudly revealed his meditation app indicating 107 days in a row! I was impressed.

He went on to tell me a story about how on Day 79, after meditating on the plane, his streak reset to zero due to a time zone change. Understandably, he became upset and ended up contacting the app to update his streak.

This is where I realized the negative side effects of tracking. When crossing off your task becomes more important than the benefits of the activity, you might want to stop and re-evaluate.

If you find yourself falling down this path, miss a day on purpose.

The point of creating a habit isn’t to create the winning streak of the century! It’s to benefit from creating a long-term habit by using tracking to assist you. Be aware if your competitive nature might be getting the best of you.

There are many more apps you can use, find one that works best for you. Or you can play it old school and keep track of your activities via pen & paper or on a calendar. However, an app provides better accessibility, and you can even set daily reminders!

Habit Challenge

If you have doubts about tracking, just try it – what do you have to lose?

Identify a few specific habits, that contribute to your performance at work and well-being. Spend a week tracking how many times you go to the gym, what you eat or how often you perform a bad or good habit. If you forget or miss a day, let it go, and pick it up the next day. Create consistency and avoid missing twice in a row.

If you take on too much it’ll be difficult to do it over the long term, so start slow.

Determine your WHY by asking yourself what is motivating you to improve this area of your life? Use this as a reminder during times of struggle or distress. Understanding why you are doing something will help you stay motivated to make the activity a habit.

Take action today and pick one specific habit or daily action that you already do or want to start and begin tracking it regularly. Post your commitment in the comments below and I’ll follow up to hold you accountable 🙂