Tag Archive for: emotional intelligence

Elevating Business by Leveraging Your Team

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Hi, and a warm welcome to The Human Side of Business Podcast. I’m your host Ange MacCabe. I’m pleased to introduce you to Jodie Cook, whom is an entrepreneur and writer.

Jodie started her business, a social media agency, in 2011 at the age of 22 and it was acquired in 2021. Along the way she wrote books and articles about the rollercoaster of entrepreneurship, including as a Forbes contributor, to help others with their careers. She was included on Forbes 30 under 30 list of 2017 and, after selling her agency, and published Ten Year Career, which helps readers reimagine business, design their life and fast track their freedom

In this episode Jodie and I examine mindset and how it translates to elevating business and teams.

Leveraging Your Teams Skills

Jodie Cook: So many business owners are very good at doing the doing because they come up with the idea and then they’re like, right, okay, let’s get to work, and then they do it. And a lot of the time, they don’t always do what they should do. They do what they could do. And because they’re very capable people, what they could do is just everything. So you end up doing everything. And then I was creating this limiting belief that it had to be me, because it wouldn’t be right if anyone else were doing it. And what I was doing there was confusing different with wrong, right? They were doing it differently. They weren’t doing it wrong. And so I had to move past that and be like, no, it’s okay. If I want to grow this company, I will have to bring other people in and take on board what they think, their ideas, and what they want to do. And it will take a different direction, but that’s okay because that’s necessary to live the life you want.

Dispelling Limiting Beliefs

Jodie Cook: So, getting over the limiting belief as well. 80% of the task is realizing that you have it, and then you test it. You go, what would happen if I decided to believe something else? Or what would happen if I decided to push this a little and see what happens? They will be wrong versus different ones.

It was like, I’m going to see what they do, and I’m not going to be the person who steps like swoops in to take control or tries to tell them to do something different. And from a leadership perspective, I turned from being a manager to a coach. So when I talked to my team, rather than being instructional, you did this, you did that, it would be, what do you think? Well, what do you think would happen if that happened? Well, what should your next step be?

Well, you’ve done this before. What happened last time? And it was a shift in how I spoke to my team and thought of myself as on a level with everyone. And we were all on the same side, on the same level, working towards the same goal. Rather than me as this boss who had these people working for me, I completely switched that and even changed that language.

So I never use the term employee; I don’t like it. I would always use team member or colleague or partner or associate.

How to Set Objectives and Achieve Goals as a Leader

Jodie Cook: everyone has their success system, which is different for us all. But when you have figured out what it is in one area, you can apply it to other areas in precisely the same way, and it will magically work because it’s your unique system. First, it’s setting the intention. It’s like, okay, what do I want to dWhich is either sell my agency, systemize my agency, write this book, or get this score in a competition, and then after that, it’s, who’s done this before? Or what did someone else do to get this? And in systemizing my business, I read the email because I figured that Michael Gerber had taught people he’s done it himself, and that would be a method that I could learn as well. And then, in selling my business, it was asking other people who sold their agency to tell me what they did. So there’s a kind of education piece, but the education piece can’t be just asking a friend who’s never done it has to be asking someone who has done this before and who knows who’s willing.

Yeah. After that, it’s figuring out what I need to do, and then it’s breaking down what I need to do into probably first monthly things, then weekly things, then daily things, and then putting them in my calendar, as in, like, you are going to do this every single day. When I wrote my book, I was speaking to other authors. It was creating a plan for the book and getting the concept.

But then the actual writing of it was 90 minutes at 07:00 a.m. Every single day for three months. And just having it on a wall chart in front of me where I ticked off each day when I’d done it because that’s just part of the successive system that my brain quite likes.

Facing Difficult Situations Head On

Jodie Cook: When the pandemic hit, I remember thinking, oh my God, because we lost about 25% of our client base in one week. We had clients in hospitality, travel, and events, and they were having a much worse time than us, but it knocked on to us. I remember thinking, “oh my God”, I’ve never known anything like this before. But because I have the training through powerlifting and whatever else, I could take a step back and go, “so this is my first pandemic. What are we going to do here?” and view the problem with distance. So it’s like anything difficult that happens, if you can take away the emotion, you can get into action and analyze it, and then you’ll figure out a much better response to it.

For more leadership insights check out my blog: 3 Ways to Develop an Intentional Approach to Leadership

Link to full podcast episode

Leadership Spotlight: Building Team Trust

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We’re excited to announce that after appearing on Episode #34 of the Elevate Business Podcast, Todd has been selected for the Intuity Performance Leadership Spotlight series.

Todd Usen is a digital surgery pioneer, envisioning the future of surgical intelligence. Working within the medical industry for the past two decades, Todd has led teams as President of the Orthopaedic Organizations and Olympus Corporation. Now serving as CEO at Active Surgical he is empowering his team to develop surgical intelligence to help see what humans cannot.

Here are the top 3 insights he shared with the community.

1. What has fueled you throughout this journey? We want to hear more about what plants your feet on the floor every single morning as a CEO.

It’s interesting when I was young and I competed in sports through college I was really honoured and blessed.It forced a great time management system to play a sport where you’re on planes all week with tutors travelling with you and attending big conferences and then having to maintain your grades. You really learn some time management, but also the competitive nature that you have.

I got into the medical field years ago because of personal reasons. My mother had multiple sclerosis and I was somewhat inquisitive and never understood how someone that could have such healthy kids and a healthy family could have a disease like that, so I was just intrigued by being in the medical world and working towards making sure that would make a difference for patients. And the reason I say that is because every day when I wake up it’s those two things.

To the business world, I’ve always been grounded because I love taking a coach-approach. I’m not a big title person. I like being part of a team. I love making sure that I empower and develop people so that they can go do great things and even tell me what to do.

But I also keep my feet on the ground because I realize that it’s all about the patient, not trying to make robotics better. I’m not trying to make surgeons better. I’m not trying to bring a technology that is going to make me millions of dollars. It’s never really my thought process. It’s that we have something that’s going to make patients better, reduce complications, help overall health care. I know it sounds like, well, there’s no way that’s true, but it really is. It’s always been my mission, it’s always been going in there and talking realistically, it’s not selling, it’s not doing anything. It’s, hey, I have something that is going to make a difference for you and those patients who are on the operating room table every single day. It’s not only them that I think about. I think of their families that are in the waiting room freaking out because they have someone on the operating room table, and I want to make sure that I’m grounded because we’re bringing technology that will make a difference.

So I hope that makes sense. But it’s no more or less than that. It’s that I love coaching, I love team development, I love watching, I love when people shine, and I want to make sure that we’re delivering something that helps patient outcomes.

2. Can you tell us more about your vision for your team at Activ Surgical?

Well again it’s still about the ultimate vision, it’s still about patients and you want to make sure that you’re doing the best that you can to reduce complications for patients. But when you look at the company, we say that from a technical standpoint, we are the computer vision engine of the operating room. So we envision a future of true collaborative or autonomous surgery where surgical intelligence, things that are way above me, can empower folks and robots too.

We’re seeing things that humans can’t see. So we want to make sure that we’re bringing that to the operating room. Our founder, Dr. Peter Kim is brilliant, but Dr. Kim cannot be in every surgery around the world at the same time. Dr. Kim’s information and insights can be, so anytime a doctor is in a surgical procedure, Dr. Kim’s data, as well as a bunch of Dr. Kim’s colleagues and people from all across the industry, crowdsourced data can identify key land mines and landmarks, key areas to cut and if it’s surgery in key areas to avoid, if it’s vessels or something, you can damage. That information needs to be in the hands of doctors because, again, the people part is that every patient in the world should have the confidence that their doctor, whether their surgeon has done one surgery of a specific specialty or five thousand surgeries of that same specialty, every patient should have the trust and confidence that their doctor has the same information available to him or her to make that surgery a success.

You can think about it like driving cars now, and when I think about when I got my license, when I was 16 or 17 year old, if I wanted to back up, I mean, I turned around. If I wanted to look at my side view mirror, I did. But then there was a blind spot, so I’d peek over my shoulder – now a 16 year old can get their driver’s license and they still have to do all of those things, but when they’re in reverse and they’re about to crash into a cone that they can’t see, the car might beep really loud or it may stop some cars, or there might be a big flashing orange light on your side view mirror to tell you that, hey, there’s someone in your blind spot, so that 16 year old is a much better driver today than they were when I first learned. I am still relying on intuition now and experience, but we say the same things in surgery.

So a new surgeon should have the same information available, should have the rearview camera, should have the side view mirror, should have a beeping sound, all these things that can help him or her perform better surgery and that the Peter Kym’s of the world, can be providing them with his or her data. So it’s a broad vision. But at the end of the day, if someone asked me my vision, I wouldn’t normally explain it that long. It’s pretty much a couple of sentences. But for this discussion, I wanted to make sure that I explained it and it’s still all about the patient.

3. I think what I’m really hearing is that you’re making decisions not for yourself, but rather on behalf of the company, and it’s taken on the mindset that, OK, if I’m going to make this decision or spend this money, is it in the best interest of Activ Surgical and what impact will it have on us, the team and the growth of the company itself. Does that resonate with you?

It resonates a lot because you know what? I absolutely believe in rewarding success and celebrating successes and having little milestones, because you can’t just go on and expect the things, you have to call things out. But in your example, Scott. Yeah. So I have one hundred dollars in my budget. OK, actually nobody has anything in their budget. So is there a downside if you didn’t need to spend something that you just saved? Now you’re going to need that one hundred dollars a month and a half from now and you’re going to realize, wow, I’m glad I have this because I was smart in the way I spent my money, and now there’s a huge opportunity, a huge project that I can do. So I think when people realize that you get hired, even first line sellers are called territory managers. You’re managing the territory, you’re representing the company.

Every single day that you walk outside, you represent the company. That question that you asked earlier of being grounded and what makes you grounded every day. But the same thing that ties right back to this, Scott, is that the representation of a company is a big deal, and I also realized this a long time ago, and I always share this in developing any first line regional sales manager or head of marketing or our R&D manager or operations manager for the first time is after your family and close friends, who the single most important person in someone’s life? Whether they think it is or not, is probably their boss because of what that boss potentially can control.

Who controls your livelihood? It controls your job. It controls your raises. It controls whether you’re hired or fired, potentially if you work. So I say that in two ways. Anyone that is a boss of someone, remember when I said you have to earn their respect, get off to earn yours. You want people to run? They’re willing to run through a wall for you because they know that you have their back and it’s a really important position and something that you shouldn’t take lightly when you’re someone’s boss.

I mean, it’s a really big responsibility to be someone’s boss. I’ve always taken it seriously in a good way and I hope people around me have done it as well. I try to remind people of the role that they’re in. They’re not in the boss’s role so they can boss people around or so that they can show off their business card, you know, because I’ve been promoted by the best bosses.

People really want to work for them and like I said, they’ll run through a wall for them. That’s the way I try to think every day about the roles we play and the way that we hire, and in the way that we develop, and the way you should be thinking about business.

If you’re interested in learning more from our other Spotlight Leaders, check out Moncef Lakouas’s take on Leadership is Learning.

Leadership Spotlight: Facilitating Empowered Teams

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In this episode, we chat with Dustin DeVries, the Co-Founder of Caffeine Interactive Technologies, about how leaders co-create success with their teams through EI-Q and strong communication.

Dustin is proud to work with some of the most talented business analysts and developers in the industry. He is a solopreneur and has grown his company based on a 100% remote team which has been thriving for the last eight years.

Communicating with Intention

Dustin DeVries: From a culture perspective, you know, I think we try to really over communicate on things to be very transparent. We have a lot of activities that go on, you know, on Slack, for example, it is our primary method of communication. We have, like, you know, photo Thursday. We all contribute and jump in and share photos of things we’re doing to learn more about each other, and like find out that we have team members who are big into hiking or running or whatever the case may be, and find out some things about their life that we wouldn’t otherwise just in a virtual workspace like Slack and just communicating about work all the time. So there are some things we do that I would say, try to be intentional about.

Leading with Transparency

Dustin DeVries: I’ll just be completely transparent on this. I’ve had some candid conversations with members of my team about the performance, about the expectations and we set up OKRs and things like that. This concern on their parts, like, well, I know I’m not hitting what I need to and I’m doing all these different things and I’m nervous for my job. And the fact that we have a culture that allows an employee to make those kinds of comments. It’s awesome. Right? Because I’m reassured, I’m like, here’s what I think we do need to improve this. I recognize it’s not all on you, it’s on me because I’m helping with a lot of strategy. You’re a marketing expert, but you don’t understand all the ins and outs of everything we do. You’re not a software developer. So I’ve got to draw that connection there so there’s a response on my side and also just reassuring them that we’re going to work through this, there’s a process and I’ll be transparent with you. If I feel like things are in jeopardy, I’m not going to blindside you with anything. Right. And I think that makes people feel that better.

Maintaining Self-awareness

Dustin DeVries: The things that I do well I always want to be checking myself to make sure I still do them well. We get over confident and we start making mistakes. We get sloppy. But on the flip side of the things we don’t do well, that doesn’t mean well, I can’t you know, like I used to say, I used to make this excuse all the time. I’m the primary person running sales within our company. So when it comes to sales calls and things like that, I thought to myself, I’m not good at sales. I’m a computer programmer by trade. I would use this as my cop out. I don’t have to do marketing sales well. I can’t do marketing sales. It’s just that it may not come naturally. So I have to train myself more. I have to be more intentional and empathetic about things. You find yourself constantly, like, thinking, wow, I completely ignore the fact that this team member had, like, a family crisis. I didn’t even really say anything to them other than, you improve your PTO and maybe I should have done more. Well, that’s when you start setting up systems and processes to try to account for those blind spots.

Identifying and Overcoming Blind Spots

Ange Maccabe: You know, we can’t utilize our blind spots as crutches or weaknesses as crutches. We need to put an SOP or system in place. Where my head goes is more to the human side of things and I like how you’re thinking about this but injecting also what resources are you utilizing to ensure that you’re understanding your blind spots and therefore being able to move to action? So things like different types of training that’s available online or in person or a coach specifically can help you go from that knowledge-to action place and can be kind of your champion when it comes to your blind spots. So I can really appreciate where you’re thinking from a place of a growth mindset. So everything is solvable especially when it comes to emotional intelligence pieces or our soft skills. And so what are we doing? A to understand them within ourselves and then b what are we going to do by way of actions to drive it?

If you’re interested in learning more from our Spotlight Leaders check Dianna Butler’s Leadership Spotlight on: Difficult Conversations

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How to Practice Mindful Leadership With Your Team

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Hi, and a warm welcome to The Human Side of Business Podcast. I’m your host Ange MacCabe. I am pleased to introduce you to Dr. Eric Holsapple, Founder and Lead Facilitator at Living in the Gap.

Dr. Eric, has realized the value of mindfulness as not only a path to personal success, but as a sound business strategy. Mindfulness can increase company productivity, reduce health-care costs, and give businesses a competitive edge. It also creates an opportunity for far-reaching influence and impact. When shared within an organization, mindfulness produces a ripple effect that can not only transform company culture but can also expand the happiness and well-being of its employees, their families, communities, and essentially –the world.

Eric’s book, Profit with Presence: The Twelve Pillars of Mindful Leadership (available 3/7/23), helps readers learn that bringing mindfulness to the workplace is an investment that pays out real dividends.

In this episode, Dr. Eric and I examine how to practice mindful leadership within teams.

Building Trust Through Emotional Intelligence

Dr. Eric Holsapple: When you really dive in and get to know the people you work with, there is a trust that forms. You got their back. They got your back. Things happen. We had to close the home building division during COVID. We did it compassionately. I love those people. I didn’t want to do it, but it wasn’t working anymore. And I know that profit, it’s not a purpose, but it’s essential for me to be in business. And I find the emotional side, the emotional intelligence side at work, to be real is so much easier than to put on a facade. Just being human.

Self-Awareness

Dr. Eric Holsapple: When I change, others change. Because of my perception of them, because of the space I give them to change and for whatever they choose to do or not do. Right? I’m the only one I can really control.

How Perception Plays Out In the Workplace

Ange MacCabe: We definitely have a choice to identify with feelings that either fill our cups or deplete our cups. And that really drives the way we think, feel, and act and tying that into the business world, It’s very impactful with regards to how we create and make leadership decisions and how we decide to perceive certain situations. One example could be a team member that was newly promoted. The leader is super excited about them stepping up in leadership. Fast forward four months, and if they’re not sitting within those expectations that probably weren’t communicated, then judgment creeps in from senior leadership. And I’ve seen it happen time and time again, and it really comes down to three or four things. Is that C-suite leader self-aware? Are they passing judgment? What’s the lens that they typically put on things? What type of personal biases do they have? And then what do they do with that outcome? Right?

Maintaining Focus and Knowing and Understanding Your Role

Dr. Eric Holsapple: Some of my best business successes have been from failures. What I’ve learned is when I have a very narrow focus, I live in disappointment, and I don’t notice other things. But if I can let go of that and stay aware, I see opportunities that come up. It may not have been what I thought. And the same thing with people. Sometimes they’re in a role, and they’re just not the right one for that role. Right. But they do have a role. And my role is to help them find it. Within my company, maybe not.

For more leadership insights check out my blog: The Difficult Conversation: 5 Tips For Leaders

Link to full podcast episode

How Perfectionism Impacts Performance

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Have you ever wondered the impact of your perfectionism on performance?

I’d like to tell you about my ‘Why’ in becoming so passionate about helping professionals elevate their performance.

The world has a funny way of pushing you into paths. I won a Facebook contest and could choose a 1/2-day group session or a one on one coaching session. I choose the one on one session as I am conditioned for coaching. My intention was to grow from coaching, but I had no idea what I was about to discover. And (know now) subconsciously believed I could breeze through it.

For the coaching session all I needed to do is show up, be honest and vulnerable, discover and choose how I will move forward. EASY I thought.

WRONG! What came out of this session with Ricky Goodall was a flood (I mean literally a flood) of emotion that my perfectionism was a result of feeling like I am not enough. I am not smart enough, experienced enough or brave enough.

Let me back up. Throughout my career I’ve always done well, finding ways to make it to the next corporate step but feeling small along the way. I’d do one of two things: 1) avoid and delegate; or 2) often time take personal time to perfect the report, the program or strategy.

I’d go out of my way to help other leader’s successes instead of focusing on my own success.

After self discovery, and responding to some really hard questions: it boils down to; am I enough and what does that have to do with performance, you ask?

EVERYTHING! Working through my career, I was sarcastic (which many found funny), and wore a corporate veneer while letting others take the limelight because I always told myself it wasn’t important to me. But that was a fib. It was a defense mechanism to navigate through corporate worlds from fabulous bosses to the bosses that shouldn’t be bosses.

It gave me an out from things that may intimidate me or challenge me in a good way.

As an entrepreneur, now, those defense mechanisms are stunting me, come to find out. I’ve read so many books and articles and follow the Gary Vee’s, Simon Serik’s, etc. that you do not have to be perfect but you do have to put yourself out there.

My gap was always things like: someone else has talked about it, someone else is the subject matter expert or someone else says it so much better.

My own realization: You do not have to be perfect and you do not have to be the first to the mark, because no one will say it how you do. Perfectionism and avoidance are red flags sometimes disguised as being too busy.

My defense mechanisms are what drive my passion to help others grow their performance. Now, however, I have a different lens, a developing lens that says I can play ‘big’ AND help others.

I do not have to downplay myself to help lift others. I can sit with them, in their communication language and help them elevate their performance from within.

I’d enjoy sharing more of my learning opportunities with you! Feel free to subscribe to Intuity Performance for more great performance, coaching and facilitation moments!

Contact us for your complimentary consultation.

Navigating Our New Normal

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As we navigate COVID-19 and what our new ‘normal’ will be, there are a few things that come top of mind. Part one of this two blog post series is about our ‘new normal’. Our primary focus is: self-kindness and self-awareness are the roots of managing stressors with positivity.

How we act in response to where we are at with self-kindness and self-awareness can determine our results and outcomes with both professional and personal relationships.

We Are Out of Our Element: Self-Kindness is Key

For some of us, work has stopped completely, or maybe slowed to a ‘work what you can’ from home schedule, to working in a totally changed environment that can be downright scary to some.

Sidebar, thank you to all front line professionals: we see you, we love you, we are grateful for what you are doing for everyone.

In some situations, it is not top of mind that living in this industrial world has conditioned us to have, generally speaking ‘high’ expectations of outcomes and productivity regardless of our environment.

Self-kindness is key more so now than ever before. Self-kindness can take many forms but what I’m talking about is self-kindness first to ourselves. How can we give to our teams, our spouses or our children if we are spinning ourselves?

Now, we must let go of any predetermined notion of what we anticipated accomplishing in the next month, three months, six months and maybe even a year. I am not saying give up on our goals but immediate results and response is the adjustment needed. It’s tough and we are all living it, but just think about how much space and energy we free up for ourselves if we let go of previous expectations of outcomes and all that self-pressure.

These question may be of value in assessing whether realignment with self-kindness is needed:

  • How are my current self-expectations impacting me?
  • Do I have current beliefs of outcomes that are holding me back?
  • What am I doing, right now, to ensure I am kind to myself?

Figuring out how much is in our way or weighing us down is a powerful form of self-kindness and discovery. Minimally, ensuring that we are taken care of through self-care (exercise, sleep, nutritious food and anything else that is a positive change) can allow us to have space for those important things like pivoting, realigning and innovating.

Now is the Time to Elevate our Self-Awareness

Did you know that Emotional Quotient (EQ) is a leading indicator of whether you are a successful leader? Studies have shown that over 87% of leaders who engage with and look to positively impact their teams (servant leaders) have higher levels of EQ and most importantly self-awareness.

So what is self-awareness? In short, self-awareness is the ability to understand in the moment how situations trigger and impact you along with your external responses and how to align your actions with your values. Although many leaders (and individuals) believe they are self-aware only 10-15% studied have been deemed self-aware. Self-awareness is a small proponent but largely important in the grand scheme of emotional intelligence.

Unlike Intelligence Quotient (IQ), EQ can be strengthened, just like focusing on a core group of muscles for strength and endurance.

So how do you start? By doing an EQ assessment(s) for your baseline and looking for candid and honest feedback from individuals you trust. Then you can understand your blind spots and where you want to focus for growth. It is only upon repetition that we can shift our habits and actions.

These questions may be of value:

  • What would you want to discover more about your emotional quotient (EQ)?
  • If you were to discover your EQ how do you think it would impact your professional/personal life?
  • What areas of EQ do you want to learn more about to elevate your professional/personal growth?

The Human Skills of Leaders

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In leading a team, being an efficient and strong communicator is not the only thing that matters. Your overall behaviour plays a big role. Getting to know yourself and further developing your human skills as a leader can have a great impact on your team’s performance as well as your own.

Indeed, Assistant Vice President of Continuing Studies at York University Tracey Taylor-O’Reilly says that “While technical skills may get workers hired, it’s their human skills that will allow them to excel in the workplace”.

Self-awareness and empathy often top the list of the most in-demand human skills in the workplace – along with curiosity, communication, and decision-making, which are directly correlated.

Self-Awareness for Better Performance

How we behave as professionals is no different than how we behave as individuals. We may be able to adapt but who we are transpires in everything that we do and influences our behaviours and our relationships at work.

However, society has placed the focus on assessing performance first. Growing up, schools hand out report cards and the process continues throughout our professional career with performance reviews.

But such processes have been developed to measure our knowledge and actions and fail to analyze the root causes of our performance. They don’t take into consideration the beliefs, the emotions and the behaviours that we are made of.

The reality is that practising introspection and self-awareness gives us the opportunity to truly perform to the best of our ability. In fact, it has been demonstrated that there are significant correlations between emotional intelligence and leadership effectiveness. If emotional intelligence is such an essential human skill to have in the workplace, it’s that it allows us to identify our limiting beliefs and to manage and adapt our behaviour so it doesn’t affect our performance and our relationships with others.

We rarely stop to reflect upon ourselves and on how our actions might affect others.

What makes us cringe at a colleague might be appreciated by others. What aims to express respect can sometimes be perceived as disrespect. But beyond knowing what you dislike in others and recognizing that no one is perfect, it may be worth asking yourself a few questions to assess the situation.

  • What are the behaviours that characterize you?
  • What types of behaviours can’t you stand in others?
  • Do you have a routine and what does it look like?
  • Do you go with the flow and rarely plan ahead of time?
  • Do you ever experience anxiety and when does it show up?
  • What sort of feedback have you gathered from others about yourself?
  • What sort of leader and communicator are you?

The answers to such questions can help you identify how you show up for others, what are the superpowers you need to leverage and which areas require improvement.

Don’t limit yourself to the workplace. Source examples from your private life as well.

The Role of Empathy

Self-awareness and empathy go hand in hand when it comes to the human skills of which the best leaders are made of.

In a recent blog post on self-awareness, I wrote that empathy is “a mindset and a comprehensive approach to being – in the workplace and in life”, and that it is “what gives us the ability to put ourselves in other people’s shoes so we can see and feel from their perspective”.

A high-performing team is one where resistance is at its lowest and trust is at its highest. Without trust, there is no collaborative mindset and no commitment to the team nor the company. And without empathy, there is no trust.

Empathy can be expressed by demonstrating interest, showing appreciation, practising active listening and asking questions. Empathy is about gaining context about where others are coming from, questioning our own beliefs and biases, avoiding criticism and being fully present.

When there is empathy exhibited by leaders and peers in the workplace, trust can automatically follow. This lends itself to a ‘safe to fail’ work environment that we’re all striving for.

At Intuity, we support leaders wanting to adopt trust-based leadership and improve their human skills in different ways.

We often start by working with organizations to understand their team dynamics. Showing our curiosity, we lean into questions like: What kind of leader are you and how do you show up with your team? What type of individuals are part of your team and how do they interact?

This can be done through observation, interviews, as well as our DISC, 360 Leader, Emotional Intelligence-Q, and other assessments and reports.

Coaching is also a great resource to increase self-awareness and help you find the answers within yourself.

Lastly, our Showing Leadership Blueprint Training is a full-day virtual group training that helps teams assess their individual and joint behaviours and how they influence team dynamics and performance.

Want to find out more? Contact us!

Can Workplace Culture Evolve Through Leadership?

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I’ve interviewed over 80 CEOs in the past 12 months, and often we get on the topic of company culture. I get excited each time. When we ask CEOs to define culture, the range of responses varies with every company, AND many leaders are not aware of what culture means to them specifically.

Some responses include:

  • Teams create culture as a company grows.
  • Culture changes based on values, beliefs and assumptions of the organization’s values, ideas, and assumptions.
  • Culture is built around the goals and objectives of the organization.

The odd time, we get a candid answer – “I don’t know- but we need to figure it out!”

Culture Defined

So what is culture, and why does it matter in the workplace?

Workplace culture is not tangible. The term is thrown around all the time, but it’s not something that you can point to and say, “That’s culture.” Yet, it holds immense value because it is essential to tie together every aspect of your business.

Workplace culture is the beliefs, behaviors, and values shared by employees within an organization. Whether good or bad, working in an organizational culture can significantly affect how people grow professionally and personally.

Based on my experience, I have learned three essential things that contribute to culture shaping which companies can apply to get desired results.

  • Self-awareness allows you to see others more clearly by understanding how beliefs, behaviors, and values shape performance.
  • Curiosity – what drives and motivates the human side of teams
  • Judgment – Ensuring there is enough information to see people without bias.

Here’s what we know about culture:

  • We go after what’s easy – changing company artifacts, behaviors, and metrics is more straightforward.
  • Writing can easily change company artifacts, behaviors, and metrics.
  • Influencing changes in behaviors and metrics can be easily agreed upon by teams.
  • Beliefs, values (our real ones, not those on an internal billboard), and assumptions are much harder to change.

Blind Spots

Organizations can write down and discuss their intentions, but here’s where the realism comes into play. If our beliefs, values, and assumptions aren’t aligned, we do not have an effective organizational culture – despite the matched RRSP and monthly gift cards.

Culture touches on everything – mountains of data tell us that organizational culture hits on performance, decision-making, atmosphere, team approach, structures and even how we communicate.

Regardless of the debate, culture is from the top-down and the bottom up. The profound thing that screams out to me is that culture isn’t as intentional as it should be. I haven’t done the research, but it certainly leans into self-awareness and EI-Q.

It’s something that is moving and growing daily. That demands our attention, especially now in this hybrid working world with new and undiscovered pressures.

We are human first – To answer the questions around “Can culture change with leadership?”. In short, YES! By becoming self-aware and tapping into the human side of organizations, leaders can capitalize on the human (soft) skills that drive performance, decision-making, atmosphere, team approach, and communication in order to drive performance and foster an intentional and effective workplace culture.