Tag Archive for: workplace culture

Leadership Spotlight: Fueling Team Performance

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We’re excited to announce that after appearing on Episode #25 of the Elevate Business Podcast, Sam Arseneau has been selected for the Intuity Performance Leadership Spotlight series.

Sam is the Founder & CEO at SupportMyMac. For the past 15 years, Sam and his team have been delivering drama-free Apple IT services to organizations across Southern Ontario and Montreal. Starting by servicing residential services, Sam quickly grew their company into the corporate world and was awarded the Fastest Growing Company by the Ottawa Business Journal in 2015.

Here are the top 3 insights Sam shared with the community.

1. What does Whole Person Performance mean to you, and how do you fuel that performance?

Performance for us can be summarized by three main principles: Accountability, a growth mindset and a positive attitude. It’s important to have a “getting things done mindset”, things don’t need to be perfect – perfect is the enemy of done.

We have a daily huddle, where we outline our three big rocks that need accomplished that day – the things that will move the business forward. It could be from the operation side, the sales side, or the accounting side. Everybody participates, and it gives a sense of accountability, and keeps everyone intune with the team touch points.

The other thing that aids performance is having the mindset of growth, always looking for opportunities, even when you’re busy, that activity brings activity. So that’s something we’ve always done, even through the pandemic. We are always looking for a new way, whether it’s improving our operations, launching a new service. Lastly, we believe that maintaining a positive mindset helps take performance to a whole other level.

Also, Seeing challenges as learning opportunities has been crucial in helping us identify what we can do differently. Asking ourselves: What can we learn from this? I think, has really fueled our performance and allowed us to reach new heights every year.

Also, going back to basics can be so important, for example: responding to people quickly. I feel that it’s basic things like this that people in the marketplace are just not respecting. Organizations want to have a shiny new service or product, but they have yet to master the basics. I think back to basics is a good place to start to reach top performance.

2. How do you ensure that there is alignment between your three main performance drivers in relation to workplace culture, and the behaviours and habits implemented within your team?

As a CEO, you need to set the company vision. Where are we going? What’s not allowed on the bus? We are talking about the non-negotiables. It’s important to define your culture points, and to make sure that you are bringing people on that are aligning with those culture points, and that these culture points are always reiterated through conversation. So as long as the right people are on the bus, and in the right seats, I think the three things I talked about align and happen naturally. I mean, you see quite quickly when you bring the wrong person on and they don’t align with your culture. They won’t respect our performance principals: getting things done, always growing, and having a positive mindset.

3. Have you faced challenges with growing your team in relation to culture points and the misalignment of new or existing employees?

Yeah, definitely, like every business, sometimes you hire people that you think are a good fit. Sometimes it’s a surprise, and they’re not. So I think the lesson is to hire slow, and fire fast. It’s important to realize quickly when something is not right, and to correct the issue, or to get the person off the bus. I know from experience, when you keep the wrong people on the bus too long, it can quickly affect workplace culture and team development. In some cases a coaching conversation can be had.

If you’re interested in learning more from our Spotlight Leadership, check out Jeff McCann’s post on The Key To Performance is Execution.

Leadership Spotlight: Building Team Relationships

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We’re excited to announce that after appearing on Episode #26 of the Elevate Business Podcast, Jesse has been selected for the Intuity Performance Leadership Spotlight series.

Jesse Perreault, a digital marketing expert and relationship builder. As CEO and partner of Soap Media Inc, Jesse leads the company and their client’s growth through a tailored digital marketing journey that fulfils their business goals. In 2017, Jesse created a 500 coffee challenge, where he connected with 500 people over coffee with the intention of building relationships within his community.

Here are the top 3 insights he shared with the community.

1. What does the word Performance mean to you and what role has it played in your journey?

For the longest time, performance was my input. And by input, I would say my time into something. But, I’ve come to realize that, that is not what performance means to me anymore. It’s simply the output and what the outcome is. Like most entrepreneurs, you know their hard work, their hustle is a badge of honour because there’s pain associated with late nights or early mornings not sleeping.

I would go into a day and it wasn’t very intentional and I would overload my day with 10, 20 tasks and feel like I could conquer the world. Then at the end of the day, I’d be left feeling, like I didn’t accomplish nearly what I wanted to. I just didn’t feel good and then I bring that into the next day and the next and never felt accomplished.

So I’ve come to realize that is not performance. It’s no longer measuring the inputs or long hours anymore. I believe that truthfully, it’s the outcome. So when I look at what I’m seeking to achieve in a day, I’m more realistic now. And if I get my main task done in the few outlying tasks that I have, that is what really drives.

2. What was one of your biggest learnings stepping into a leadership role?

I think delegation is something that I always knew existed, I just didn’t know how to do it properly. When I started to learn how to exercise delegation, part of it was taking that leap. For example being on a call with a client with a couple of team members, where I want to speak up because I can tell that they’re not addressing things how I might, but instead, keep myself quiet no matter how much I wanted to speak up.

Over time, I began to develop a scale system to rate what was super critical that was not being addressed in a call, then I would speak up and if it was something that I knew was not critical and maybe it was just me being picky, I knew to keep reserved and not speak up.

And the same goes with delegating tasks. At first, I was a bit crazy about how often I would oversee things then I developed some self-awareness. Now I still check things, but I don’t check them as often. I realized that ultimately that’s not driving the culture I want for the company, for me to constantly digging into what my team is doing, which as a consequence might make some employees not feel like they’re good enough or that I don’t believe or trust in their ability, which is not what I wanted.

3. What are some ways you’ve sought to create an environment for your team to thrive?

I think one of the things is that we encourage people to speak up. Your opinion matters, and because we had a few team members that wouldn’t speak up because they felt like, they just weren’t confident, I said, it doesn’t matter. I want to hear it and then over time, I simply reinforced that by saying, that’s a great idea!

Or maybe this doesn’t make a lot of sense. But let’s talk about that. Let’s see where you’re heading, and in your mind what that direction was. And honestly, nine times out of ten, it ultimately led to them feeling great, them feeling heard, important and motivated. And they also get a sense of contribution, I’m helping build this company and helping push the company towards the vision that I kind of preach.

We also try to reward employees, over time, whether it be bonuses or just simple verbal appreciation. So I try to walk the walk. But at the same time, it’s super important that I’ve realized that they need to feel like they are contributing more than just, we pay you to do this work and that is your job. That sounds really boring to me. So we try to make it more than that.

If you’re interested in learning more from our Spotlight Leadership, check out Sam Arseneau’s post on Fueling Team Performance.

Building a Learning Culture Within Organizations

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Hi, and a warm welcome to The Human Side of Business Podcast. I’m your host Ange MacCabe. I am pleased to introduce you to Ellen Bailey, VP of Diversity and Culture at Harvard Business Publishing.

In this episode, Ellen dives into the strategies behind establishing a learning culture within leadership and organizations and provides insight into how HBP champions this mindset change for their culture and people.

What Is a Learning Organization?

Ellen Bailey: Organizations, including our own, need to shift how we think about a learning organization. Let’s shift from having a checklist to having guidelines; let’s shift to being more transparent with our employees, so they know the thoughts behind our decision-making process and strategic goals. So that enables them to make smart decisions, and it allows them to take risks and innovate and change how we work and think beyond the moment in a way that supports our goals and strategy.

Building Trust Into Workplace Culture

Ellen Bailey: There’s a little bit of learning and development that goes into enabling an organization to be a trusting organization because you have to change some processes to allow people to do that. It’s not just about folks’ good intent. And we can do training and development and learning to help with behaviours, but you also have to have the processes in the mechanisms that support that.

Leaders Don’t Have to Have All The Answers

Ellen Bailey: We fear that if we don’t have the answers, people will question our ability. We are not comfortable with demonstrating authenticity and vulnerability due to that. And so, back to the Fearless Organization article. I will quote Amy Edmondson one more time when she says that in situations we haven’t faced before, it is simply not possible to have all the answers. And so that’s what I continue to express to our team. So we continue to grow and innovate and go and go beyond where we have been. So what got us here will not get us there. And so as we continue to try to advance the thought leadership to impact the world globally, to improve the practice of management, then we aren’t going to have all those answers. And so we need to demonstrate that vulnerability internally, especially with our teams.

Leaders Should Facilitate Individual and Team Elevation

Ellen Bailey: We all have opportunities to facilitate someone’s best, especially as leaders. And so, how do we do that so they can continue to excel? I find so many gaps in that because leaders often feel they need all the answers. We have leaders that are afraid people will run past them, and it’s like, no, no, everybody wins when you facilitate your team best, and you can identify with them on a human level to help them be most productive. It’s fun and awesome to see people you work with continue to excel and do great things.

For more leadership insights check out my blog: 3 Ways to Develop an Intentional Approach to Leadership

Link to full podcast episode

Establishing Honest Communication Within your Organization

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Hi, and a warm welcome to The Human Side of Business Podcast. I’m your host Ange MacCabe. I’m pleased to introduce you to Steven Gaffney, President and CEO at Steven Gaffney Company.

For 20+ years, Steven has been helping top leaders, teams, and organizations create Consistent, High-Achieving Teams across all organizations. Steven is a consultant, public speaker and author with a passion for unlocking and teaching people how to communicate at high-achieving and consistent levels.

In this episode, Steven and I examine what it takes to establish honest communication within the workplace and why it’s essential for an organization’s ROI.

Emotionally Intelligent Communication

Steven Gaffney: When I talk about honest communication, I’m talking about a certain element of that, and that’s about what people don’t say to each other. In fact, if people forget everything out of what we’re going to talk about, the most important message right up front is the biggest problem in life is not what people say; it’s actually what they don’t say to each other. It’s, you know, withholding, although people don’t like that. Oh, I’m not lying. Well, if you let somebody not say something to you and you feel like they lied to you, that is a breakdown of trust, so the key is to get the unsaid items said.

Whole Person Performance

Ange MacCabe: I think that it’s safe to speak, and so I speak, and then it’s like I’m taken aback based on others’ reactions. And I’m kind of like, well, wait. I thought we were supposed to talk this way, and then I’m feeling kind of like I have this vulnerability hangover. And to your point, I’m on the blacklist, and I still believe that there’s a lot more work that needs to be done because what you’re speaking to, Steven, is having kind of that emotional Whole Person Performance approach is kind of what we dub here at Intuity Performance. Whole Person Performance, meaning that our hearts and feelings aren’t left at home; they come with us. We’re a whole package, and so separating our work self from our personal self is no longer a thing. But then, how do you help employers feel comfortable? Because from a societal perspective, it’s been so uncomfortable to talk about feelings in the workplace or to get deep in the workplace or even personal in the workplace.

Creating Emotional Safety

Steven Gaffney: In my experiences, and I’ve been at this for over 25 years is, people can think it’s safe, but they need to feel that it’s safe. It’s about creating that emotional safety, and that is the most important trait in a leader. Because if you create that emotional safety, people will share stuff, and you don’t have to make all the right decisions because if something goes the wrong direction, people will tell you if they fear the outcome of speaking up, they’ll shut down. So creating that emotional safety is the key.

Redefining Comfort

Ange MacCabe: How do you move people from a place of discomfort to comfort? Because that’s a learned behaviour, for sure.

Steven Gaffney: Well, first of all, is to reframe comfort. When we’re uncomfortable, that’s a sign of growth. It’s not a sign to stop. Now, there are certain exceptions to that, but overall, somebody will say, well, I’m just not comfortable with that, and I’m like, okay, so what’s your point? But actually, when we grow in life – I can think of many, many teachers and mentors of mine from whom I’ve learned so much and who pushed me to do something. Sometimes I was like, I don’t even agree. But I did it, and I’m so thankful.

If you’re interested in learning more from our Spotlight Leaders check out Gabriel Cowan’s Leadership Spotlight on: Creating a Healthy and Consistent Company Culture

Make sure to follow/subscribe so you don’t miss an episode! New episodes of The Human Side of Business Podcast air bi-weekly on Mondays at 1 pm ET.

Creating a Healthy and Consistent Company Culture

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Hi, and a warm welcome to The Human Side of Business Podcast. I’m your host Ange MacCabe. I have the pleasure of introducing you to Gabriel Cowan, Chief Executive Officer at Audio Design Desk.

Audio Design Desk, won 2022 NAB Product of the Year, CES Innovator and Fast Company’s “Next Big Thing In Tech” with its AI-assisted software suite that reinvents the process of creating audio for video. Used on Netflix, HBOMax, Amazon Prime, and others, ADD gives creatives the ability to perform sound design, sound effects, and music in real-time, turning hours of tedious work into minutes of immersive fun.

In this episode Gabriel and I dive into workplace culture and discuss the strategies behind maintaining a consistent and healthy work environment.

Developing Workplace Culture

Gabriel Cowan: So I think in terms of creating a positive culture, there will always be conflict, there will always be issues. If you can remove the assumptions, remove the gossip, the minute that you start hearing people chattering and go and step into whatever the issue is and leader through curiosity – my experience is that there’s a real reason for whatever the issue is, and the person on the other side of that issue is struggling with it, and they need resources. These are the three resources we have. We have time, money and creativity. And we don’t have any more time or any more money. So we have to get creative about solving this problem. And that’s where this trust can really help.

Open Communication in Leadership

Gabriel Cowan: I think what has been positive about our culture, even though it’s on Zoom, is just keeping really open with everybody. So in these morning meetings, I really share exactly what’s going on with a fundraising thing or with a business thing, or with our business, the good and the bad. But to have people share in the challenges as well as the opportunity really does create that environment where we’ve all experienced challenges. And somebody like, literally, sometimes an intern will have a voice in one of the challenges that I’m presenting in the morning, and that’ll be the spark of an idea that solves that challenge. Not to mention that just having a community to commiserate with makes you feel better.

Utilizing Employee Skill Sets

Gabriel Cowan: You’re always going to get 200% out of somebody when they’re doing something that they like. And so as much as I possibly, I find out where people are, what they like to do, and then try to lead them towards that. My partner in this business is a guy named Ryan Francesconi, he said a job is three things: It’s how much you learn, how much you make, and how much shit you take. That’s it. Ryan is a programmer, he could be making, like, ridiculous money. He’s like, I’m not making as much, but I take zero shit and I’m learning a ton. And it is true that not taking crap, that’s a huge pressure valve that can be released. So we try to lead with empathy and we try to make sure that they’re all learning.

Defining Expectations

Ange MacCabe: Right, so my definition of good performance from a consulting perspective is that people are industrious, they can have high levels of autonomy. There’s candor and transparency, and they’re huge problem solvers. And in the consulting world, problem solving is not as commonsensical as one would think it would be. So one of my jobs in creating Intuity Performance was to really kind of check my own expectations at the door, and I guess figure out what’s my 75%, versus me having the expectation that a consultant is going to be able to step in and meet my expectations out of the gate without me saying anything? So I guess my question has multiple parts in the sense of how are people showing up in your organization if they’re not meeting your expectations?

If you’re interested in learning more from our Spotlight Leaders check out Laura Meyer’s Leadership Spotlight on: Leading with Intention.

Make sure to follow/subscribe so you don’t miss an episode! New episodes of The Human Side of Business Podcast air bi-weekly on Mondays at 1 pm ET.

Exhibiting Leadership within a Hybrid Workplace

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Over the past year, one big question has been on everyone’s mind. What does the future of work look like? If the answer is slowly starting to take shape for many organizations, one thing is clear: the future of work will involve a mix of in-person and remote working arrangements. Managers exhibiting exceptional leadership skills will be the most successful at manoeuvring within a hybrid workplace.

A New Reality Requiring Adaptation

The winning formula may look different for every business but a recent McKinsey survey showed that 9 out of 10 organizations intend on combining remote and on-site work in the near future. Motivations include staff well-being, safety and security, real estate costs, increased productivity and greater access to talent.

This may come as good news but management can expect a whole set of new challenges to arise.

Let’s not forget that aside from freelancers, remote work has only gained traction over the past few years and that to this day, most people have acquired professional experience in physical work environments in which people meet face-to-face and work hand-in-hand.

We may be used to technology but managing a team partially or entirely made up of remote workers is a different story and requires time, effort, adaptability and commitment from leadership.

Showing Up as a Strong Leader

In a virtual world, a lot of the usual cues are gone, making leadership skills even more important.

Zoom meetings don’t provide the same level of information as physical interactions, nor do they significantly contribute to create culture – unless handled with that goal in mind.

Surprisingly, a hybrid model combining entirely remote workers and others working from the office at least part-time can prove to be as or even more challenging than a 100% remote team, the risk being of generating two separate cultures.

As a leader, you act as the captain that steers the boat in the right direction. It is imperative that you communicate with confidence and ensure your people have the tools and resources to perform to the best of their ability and feel comfortable in doing so. Don’t pretend to have all the answers. Be open to change and suggestions while realizing that how you show up will impact how they react.

The devil is in the detail and it is by observing people’s reactions, witnessing their behaviors, and testing different approaches that you will know how best to handle the situation and exhibit leadership in doing so.

However, a leader can do so much in brushing up on its leadership skills. Training and coaching therefore becomes an interesting avenue to gain more perspective on oneself and access tools and techniques to elevate interpersonal capabilities.

Getting Started in Leading a Hybrid Workforce

1. Assess your own personal readiness as a leader

  • How do you feel about the changes you are faced with?
  • What biases or concerns do you have?
  • What can you do about them?
  • How might they impact your team?

Make sure to look at the big picture. Identifying how hybrid work can positively impact yourself, staff and the organization may help put things into perspective. As a leader, you are required to do what is best for the organization while taking into consideration the people you are responsible for.

In any case, finding this out will allow you to explore your solutions and make intentional decisions for all moving forward.

2. Assess your team’s readiness

Two-thirds of American workers have reported feeling anxious about returning to work.

Gauge where your employees stand.

  • Are they happy about the situation?
  • If not, what is preventing them from committing?
  • Are there simple measures or accommodations that can be put in place to help?

Taking note of this and addressing it early on will help overall productivity and performance.

3. Seek feedback

When making decisions about organizational policies and processes to facilitate a hybrid workplace, don’t let chance be your guide.

Ask other members of the leadership team for input and advice. What are their strategies to help them lead their teams with more confidence in this evolving workplace?

A leader is also a good listener so don’t be afraid to ask staff for their input as well. Without promising anything, ask them what they think would be useful tools, processes and practices to make their work easier and improve team dynamics. Present it so that everyone understands they have a role to play.

After seeking input, create a clear, consistent policy and process to clearly outline your working expectations.

The next step will be to communicate your plan – clearly and confidently.

In our next post, we’ll discuss how critical efficient communication is in workplace, and how taking into account different types of personalities and communication styles can help bring your team together.

Through workplace training, coaching and human resource solutions, Intuity Performance applies a Whole Person Performance approach to cultivate an environment for growth within organizations.

Contact us to find out how we can elevate your leadership skills.

Creating a Culture of Communication in the Workplace

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Critical to ensure employee performance and positive team dynamics, efficient communications don’t come easily to all, which explains why it can be such a sensitive topic for leaders. Establishing a clear communication strategy is the first step but managers have a role to play to create a true culture of communication in the workplace.

On our Elevate Business podcast, Michael Jansen put it this way: you’re the boss but your job is to enable your staff’ success.

Effective workplace communications can bring people together and get them to stand behind a shared goal and vision. It’s the glue that makes a team stick.

On the other hand, underperforming workplace communications can bring teams to fall apart.

As a leader, it is your responsibility to set the example, whether when dealing with a single individual or an entire team. It is also your responsibility to ensure your team has the resources and the know-how to operate in a concerted way.

Now More Than Ever

In a context where staff are working remotely, proper communication is even more important.

Teams need to know what to expect. What communication channels are being used? How often can they expect to hear from supervisors and management? When, how and where can they access the information they need?

In highly collaborative virtual or hybrid environments, leaders should reflect expectations and obligations through programs and informational tools that allow staff to perform tasks with ease, even when located outside of the physical workplace or collaborating with other staff based elsewhere.

According to a McKinsey survey on the future of hybrid work, the companies supporting small connections between colleagues were the ones enjoying higher productivity levels during the pandemic.

Virtually onboarding new hires are good opportunities to test out an internal communication strategy. If new staff can easily find answers to their questions and start developing relationships with their teammates, chances are that you’re on the right track.

Strong Leader, Strong Communicator

Strong leaders know to communicate regularly with their teams, sharing relevant if not short and simple information. They make a point to maintain communication, even when there is not a lot to say.

Strong leaders know to communicate with integrity. Being honest doesn’t mean sharing everything. It means being able to say that a given information is too sensitive to be shared. It means being able to explain the facts as they are. Everyone may not agree but they will understand and will respect you for it.

Strong leaders know to communicate clearly. A clear message is one that is presented in such a way that it is impactful and easy to understand, and that cannot lead to interpretation.

With this being said, a good communicator is nothing if no one is listening.

Instilling A Culture of Communication

Strong teams seek to understand and rely on transparent and open communications. Employees feeling misinformed will tend to question and disagree with decisions, leaving them dubious and disengaged and resulting in a divide amongst team members.

Ultimately, this will affect employee satisfaction and retention, recruitment, and overall organizational performance.

A good communicator knows to listen and to create a space where people feel comfortable sharing, expressing their ideas, and even questioning other viewpoints.

Working with our clients, we’ve observed the challenges they face in fostering an environment that is conducive to regular, productive, meaningful and sometimes difficult conversations and communications.

These typically emerge as a result of a deficient communication strategy, a lack of awareness on the part of management or a need to develop leadership skills further. Even when personality conflicts arise between individual team members, managers should be able to quickly spot the situation and take action.

Setting Your Organization Up for Success

If establishing yourself as a credible communicator is the first step, understanding team dynamics and personalities will make your interpersonal communication skills that much more efficient. Everyone is different and reacts to information differently. Knowing how to address each one of your staff based on their own style will allow them to better understand where you want to go and persuade them to join you on your journey.

Staff also need to take ownership of their own workplace relationships, developing strategies to find their place and to address communication issues as they arise.

At Intuity, we use the DISC evidence-based model to help individuals better understand their colleagues’ behaviours as well as their own. We have also developed a multi-day workplace communication training based on the model.

In the workplace, DISC is useful in many ways:

  • It helps individuals understand how they show up and how to adapt themselves based on the situation or the person they are interacting with
  • It provides for more honest interpersonal communications based on mutual respect
  • It gives staff the knowledge and training to address miscommunications or to avoid potential conflicts
  • It generates better productivity and problem-solving within teams

Whether it’s in a physical, hybrid or entirely virtual workplace, adopting a proactive communication model and adapting communications not only to the environment but to people can make a big difference in your organizational success.

Contact Intuity today to find out about our workplace communication training and coaching, and our DISC assessments.

Leading Staff Through Change

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The global pandemic has brought forward major change to the way we work but teams need to prepare themselves for additional iterations of what work looks like in this day and age since organizations are bound to evolve if they want to prosper. Leading staff through change and giving them the tools to perform to the best of their ability is therefore imperative.

Innovation as a Centrepiece

Change can be traumatic even when we know about it ahead of time. But having to deal with something new without any notice is stressful – for management and staff alike.

This being said, change is not always bad.

As a leader, you must learn to welcome change yourself, and to encourage a similar mindset within your team.

In fact, according to the McKinsey Global Survey, companies are more than five times more likely to have a successful transformation when leaders have role-modeled the behavior changes they are asking of their employees.

Lead the change, don’t let it lead you. In other words, place change and innovation at the centre of your organization. Encourage yourself and others to question the status quo, to be creative and to think outside of the box.

This is a great way to tackle the beast and to nurture positive conversations on the topic. When innovation is part of everything that we do, when we are constantly challenged to change our perspectives, we are better prepared to welcome change, even when it is unforeseen or negative.

Obviously, the time will come when change will happen whether you like it or not. But leading your organization as if change could happen any day will make it better prepared for the real challenges ahead.

The Role of Empowerment

Organizations that encourage staff empowerment perceive risk-taking and mistakes as opportunities for employees and employers alike to learn and to grow.

The trust you display by handing over the reins to your team allows for innovation to emerge and encourages workers to experiment and to share new ideas – making them feel more at ease with change and therefore more inspired and more satisfied in their job.

Leading staff through change doesn’t happen overnight. It’s a long process that constantly needs to be tweaked, refined and reinforced.

Empowering your team slowly but surely is one thing you can do to set it up for success before change hits.

1. Encourage personal growth

Act as a mentor to your team or implement a mentorship program. Provide professional development opportunities inside and outside of the office. If you cannot pay for them, be at least flexible towards your staff’ work schedule so they can attend classes, and make your commitment to personal growth known within the organization.

Identifying potential within staff and offering them early leadership experiences is also the way to go.

Whether it’s from a hard skills or human skills perspective, providing skilling opportunities to your talents will not only improve their satisfaction and retention but also make them more rounded individuals capable of taking on new challenges to support the organization in the future.

2. Leverage your team’ strengths

Indeed, we all have something new to learn. But it’s also important to be cognisant of people’s personalities, strengths and weaknesses. In the wrong job, the most talented and dedicated individual can become miserable and underperforming. Place people where they have the most potential to thrive.

3. Encourage time off

Observe your team. Take note of their time off. Whenever you see someone in need of a vacation or even just someone who hasn’t taken some time off in a while, encourage them to do so. Disconnecting from work and resting can do miracles for performance.

4. Show appreciation

As obvious as it may sound, leaders don’t express their appreciation often enough . Even when something may seem trivial, take time to thank your staff and to express how grateful you are for them, even if it’s just by stopping by their desk or sending them a heartfelt email. We all need a tap in the back every now and then.

5. Learn to forgive

We’ve said a lot about the importance of creative thinking to develop an innovative and ‘ready-for-change’ workforce. But not all ideas are brilliant. When an individual fails, practise forgiveness. Employees cannot thrive when afraid of being reprimanded. Use failures as opportunities to learn and to grow.

Need help?

Intuity Performance can support you in leading staff through change. We offer educational, training and coaching solutions on individual and team performance and can also create effective systems that are personalized to your specific organizational needs, in collaboration with your HR team in place.

Intuity Performance applies a Whole Person Performance approach to cultivate an environment for growth within organizations. Contact us to find out more.

The Future of Work – Towards a More Human-Centric Model

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Throughout history, the face of work has gone through several iterations, from an agrarian economy relying heavily on manual labour in which the wealthiest didn’t take part, to the mainstream knowledge economy as we know it today, relying on computerization, automation and intellectual capital rather than production.

The future of work is now

While the pandemic has accentuated this trend and made certain skills appear irrelevant moving forward, it has also demonstrated the flaws associated with a technology-driven economy and therefore highlighted the need and accelerated the implementation of a human-based economy and of a human-centric workplace.

Welcome to the future of work – a world where know-how takes a step back and human skills are no longer an asset but a definite must for workers and organizations, acting as a counterbalance to the overpowering technology.

In this bizarre era, human skills can no longer be ignored by organizations when it comes to positioning themselves as trustful and successful employers, partners, brands and leaders.

In the future of work, human skills allow organizations to:

  • Show their true colors and express their individuality
  • Retain and attract talent
  • Build a culture that people want to be a part of
  • Get management to lead more intentionally and more efficiently
  • Engage workers and make them feel listened to
  • Benefit from enhanced individual and team performance
  • Model diversity and inclusion authentically
  • Make their technology more impactful and relatable
  • Make a hybrid or remote work environment more efficient

Human skills are what make us adaptable, well-rounded individuals leading adaptable, well-rounded organizations ready to face this ever-evolving workplace and economy.

In short, human skills are the catalyst of a successful organization. Even business schools are trying to incorporate them in their curriculum.

Ok. But what are human skills exactly?

Human skills, soft skills, interpersonal skills. These are all synonymous.

Human skills and soft skills are HR concepts that refer to personality and behavioral traits and a certain set of transferable skills that focus on people and their capacity to interact with one another, solve problems and manage situations. To the contrary of ‘hard’ skills or technical skills, soft skills are inherent to a person. This is not to say that you are necessarily born with them. Such skills can be learned through experience and can be improved over time when cultivated.

Amongst them, we find communication, trust, empathy, adaptation, curiosity, resilience, leadership and flexibility.

Communication

Being a good communicator and creating a culture of communication is not an easy task and involves different things: concision, clarity, intention, honesty, collaboration, active listening, enthusiasm and leadership. When done well, it can achieve miracles for organizations.

Empathy

Empathy is what makes us relatable. It’s about being able to see the world through someone’s eyes, to authentically put ourselves in other people’s shoes and to say ‘I know how you’re feeling’. It’s showing that we are human after all, no matter our role or our position.

Trust

Entrusting others and demonstrating that sense of trust through delegation, collaboration and empowerment is a requirement to avoid frustration and conflict and generate cohesion and adherence.

Flexibility and adaptation

Being able to remain flexible and adapt is one of the most precious qualities one can have in this ever-changing landscape. It sends a positive message to those around while making things easier for ourselves.

Curiosity

Keeping an open-mind and facing challenges as they arise is much easier to achieve when training and stimulating our brain regularly. Forcing ourselves to ask questions, to learn and to read is a good way to generate a fresh perspective on things and to deal with uncertainty.

Resilience

Our resilience is best tested when faced with adversity. It is our capacity to deal with situations, to confront challenges, to look for solutions and to start all over the next time an issue arises. Failing to do this can result in being perceived as inadequate.

Leadership

Leadership is not reserved to management. Everyone has the capacity to demonstrate leadership. It’s about taking one’s place, sharing ideas, collaborating, being able to respectfully state a position and allowing others to take their place.

Not to say that ‘hard’ skills are no longer relevant. But as workers are being replaced by computers, it is clear that learning to be is becoming more important than learning to do. Machines may have an edge over us in terms of savoir-faire. But our very nature as humans still gives us a competitive advantage.

As Manish Bahl of the Center for the Future of Work puts it: “your skills + social and cultural context = hard-to-automate skill”.

More so, Forbes contributor Charles Tower-Clark tells us that “while automation and digitization may displace around 85 million jobs by 2025, around 97 million new roles may emerge that are better adapted to the new division of labor between humans, machines, and algorithms”.

Indeed, there are a lot of synergies for machines and humans to work together. When we look at it that way, it becomes obvious why working on improving those complementary soft skills is so important.

Ultimately, this is what will lead to more compassionate and better performing workplaces.

Through workplace training, coaching and human resource solutions, Intuity Performance applies a Whole Person Performance approach to cultivate an environment for growth within organizations.

Contact us to find out how we can help you take on the future of work.

Addressing Employee Scarcity as an Employer

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These days, we can’t go anywhere or browse the news without hearing about employee scarcity. Job vacancies are peaking across Canada, the United States and elsewhere, in all industries, and employers are deploying immense effort to attract new talents. At Intuity, our take is that retaining your existing resources is at least as important if not more than addressing employee scarcity by hiring new talents.

Trying times for organizations

Let’s face it. Organizations are facing trying times.

If skilled resources and labour were already hard to come by before the pandemic, the situation in which they find themselves right now is far from easy. The future remains blurry, immigration is at a standstill, competition for candidates has increased thanks to remote work and abolished geographical restrictions and employees want more safety and flexibility and are ready to leave their employer to find what they’re looking for elsewhere.

With staff turnover and increased consumer demand requiring additional staff, focusing on measures to attract talent can seem to be a valid solution. But hiring is not an end-all-be-all. In fact, staff retention is the key that will then allow for attracting and hiring to take place more naturally and easily.

Instead of spending time developing new coop partnerships with educational programs that are struggling themselves, spending time screening candidates who have already found jobs elsewhere, establishing virtual hiring protocols and so on, why not devote your time and effort to those who are already on your team?

Remember how Arnold said he was ready to take on a new challenge? Now is the time to give him the opportunity! Help your team find meaning in their work, challenge them, equip them for the future and ensure their wellbeing, and you’ll have addressed at least a portion of your employee scarcity problem by preventing more departures.

After all, employee recognition is something many organizations lack at, and what better way to do it than providing advancement opportunities to the faithful individuals who have helped your business thrive all this time?

This in turn will help you attract more people, inspired by the culture you’ve created and the feedback of existing staff, therefore making your recruitment processes that much easier.

The ideal employee

Start by reflecting on the fabric of your existing team. What are the characteristics of the people you’ve employed so far? What makes them assets to the organization?

Now, how does your ideal candidates differ from this profile? What additional qualities or skills do they bring to the table?

Can you work with your team in place and help it get to where you’d like it to be? What tools and resources can you offer to better support them? Are there trainings, courses or coaching opportunities that would help them get them closer to your ideal employee?

And what about you? What can YOU do to improve as a manager and leader?

Retaining and attracting talent beyond compensation

Let’s not kid ourselves: if employees appreciate feeling they can grow and contribute meaningfully to the organization, it’s not to say that pay and benefits aren’t important.

If you haven’t done a comparative analysis in a while, now is the time to do it. Evaluate how you are compared to other organizations in your industry. Also, evaluate each position in the more global context. How are you faring in terms of salary, vacation, pension and other standard benefits? Do you find your business to be at par, below or above?

Although being above is a definite asset, it’s not the only thing that matters. What are other perks that make you stand out or that could help you stand out?

If you listen carefully, your staff will tell you what they want. You might be surprised to find out that a higher pay is not always at the top of the list of priorities.

Perhaps they’d like you to contribute to their RRSP. To develop partnerships to allow them to take care of their physical health at a discount or to receive an ergonomics specialist in their home office. Maybe they’d appreciate PD days, like those enjoyed by staff at numbercrunch. Or an opportunity to unwind in a dedicated, quiet space of the office.

Our solutions to employee scarcity

In alignment with organization goals, Intuity Performance offers a variety of services to help you address employee scarcity and increase team engagement and collaboration – from strategic human resources planning to HR infrastructures, policies and performance systems, to culture alignment programs.

The sky’s the limit. Find what it is that makes your people tick, respond to that need, provide them with a positive atmosphere and the proper resources and opportunities, and you will increase your likelihood of keeping them – while also attracting the right people to fill those vacancies.