Tag Archive for: delegation

Leadership Spotlight: Building Team Relationships

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We’re excited to announce that after appearing on Episode #26 of the Elevate Business Podcast, Jesse has been selected for the Intuity Performance Leadership Spotlight series.

Jesse Perreault, a digital marketing expert and relationship builder. As CEO and partner of Soap Media Inc, Jesse leads the company and their client’s growth through a tailored digital marketing journey that fulfils their business goals. In 2017, Jesse created a 500 coffee challenge, where he connected with 500 people over coffee with the intention of building relationships within his community.

Here are the top 3 insights he shared with the community.

1. What does the word Performance mean to you and what role has it played in your journey?

For the longest time, performance was my input. And by input, I would say my time into something. But, I’ve come to realize that, that is not what performance means to me anymore. It’s simply the output and what the outcome is. Like most entrepreneurs, you know their hard work, their hustle is a badge of honour because there’s pain associated with late nights or early mornings not sleeping.

I would go into a day and it wasn’t very intentional and I would overload my day with 10, 20 tasks and feel like I could conquer the world. Then at the end of the day, I’d be left feeling, like I didn’t accomplish nearly what I wanted to. I just didn’t feel good and then I bring that into the next day and the next and never felt accomplished.

So I’ve come to realize that is not performance. It’s no longer measuring the inputs or long hours anymore. I believe that truthfully, it’s the outcome. So when I look at what I’m seeking to achieve in a day, I’m more realistic now. And if I get my main task done in the few outlying tasks that I have, that is what really drives.

2. What was one of your biggest learnings stepping into a leadership role?

I think delegation is something that I always knew existed, I just didn’t know how to do it properly. When I started to learn how to exercise delegation, part of it was taking that leap. For example being on a call with a client with a couple of team members, where I want to speak up because I can tell that they’re not addressing things how I might, but instead, keep myself quiet no matter how much I wanted to speak up.

Over time, I began to develop a scale system to rate what was super critical that was not being addressed in a call, then I would speak up and if it was something that I knew was not critical and maybe it was just me being picky, I knew to keep reserved and not speak up.

And the same goes with delegating tasks. At first, I was a bit crazy about how often I would oversee things then I developed some self-awareness. Now I still check things, but I don’t check them as often. I realized that ultimately that’s not driving the culture I want for the company, for me to constantly digging into what my team is doing, which as a consequence might make some employees not feel like they’re good enough or that I don’t believe or trust in their ability, which is not what I wanted.

3. What are some ways you’ve sought to create an environment for your team to thrive?

I think one of the things is that we encourage people to speak up. Your opinion matters, and because we had a few team members that wouldn’t speak up because they felt like, they just weren’t confident, I said, it doesn’t matter. I want to hear it and then over time, I simply reinforced that by saying, that’s a great idea!

Or maybe this doesn’t make a lot of sense. But let’s talk about that. Let’s see where you’re heading, and in your mind what that direction was. And honestly, nine times out of ten, it ultimately led to them feeling great, them feeling heard, important and motivated. And they also get a sense of contribution, I’m helping build this company and helping push the company towards the vision that I kind of preach.

We also try to reward employees, over time, whether it be bonuses or just simple verbal appreciation. So I try to walk the walk. But at the same time, it’s super important that I’ve realized that they need to feel like they are contributing more than just, we pay you to do this work and that is your job. That sounds really boring to me. So we try to make it more than that.

If you’re interested in learning more from our Spotlight Leadership, check out Sam Arseneau’s post on Fueling Team Performance.

Leadership Spotlight: Supporting Scaling Teams

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How to Support Teams as they Scale

I had the chance to chat with Phil Chang and Kenny Vannucci from This Commerce Life about what it looks like to support teams as they scale.

These are the main takeaways from this conversation.

Going from Player to Coach – Kenny

“I always go back to sports. You’ve got to go from being the player to being the coach. And you have to understand what that transition means you delegate. And delegate doesn’t mean you throw shit on people’s desks and walk away. Delegation is teaching – putting it on the desk, following up, and understanding what you’re good at and maybe not good at— potentially hiring a good assistant coach. But I think most fall apart because most entrepreneurs or founders think they can do it all. Yeah. And if they could do it all, why are they talking to anybody about anything? Just do it. Right. But what they should find out is there are only X amount of hours in a day, and quite frankly, you can’t do it all, and you can’t do it all well.”

Keeping Teams in The Loop – Phil

“In that process of growing, we need to keep doing is briefing our teams right like the ability to keep your team on track and yet give them enough room involves here’s where we want months ago here are the taboo things or the things you cannot do. Everything else is fair game. I don’t know what it’s going to look like because even the three of us, if I said, draw me a garden, the three of us would come up with something different, but at the end of the day, that’s what I wanted.”

Start Thinking Like a CEO – Phil

When you’re an owner, you’re used to doing everything independently. It’s a tried and true formula. You rely on yourself. The inspiration is from you. You have to have a certain stubbornness and no fear. Because everyone will say you can’t. I can’t do it. You can’t do it. And you build that kind of like ironclad. I can do it. I’m going to make it. Screw you, guys. I got to get it done. But when you want to scale, I feel like the first thing those folks need to do is stop thinking like an owner and start thinking like a CEO.

Leading Without Ego – Me (Ange MacCabe)

“And I can tell you within my growth and getting vulnerable here, the Ange three years ago would not sit in front of a group and say, hey, can you critique me on, you know, on my video or my presentation or hit, right? I could not do that at that point. I did it two months ago and didn’t even think about it. And my team, the first thing they said to me was, are you sure right now? Do you want us to take it away and then give you written feedback?

And I’m like; we’re doing a working meeting, so let’s hear what we have to say here. It’s okay. Safe space. We’re all flipping friends here. And it took them a minute.

And we’re all coaches and consultants. We play in this space. It took them a minute to adjust to that concept, I’m going to give my CEO and co-founder feedback, and she will be okay with it. And it was a huge learning opportunity for the team and me to be like, okay, so this is a safe space to speak.

For more leadership insights, check out our post on Fueling Team Performance.

Leadership Spotlight: Leading with Intention

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Hi, and a warm welcome to The Human Side of Business Podcast. I’m your host Ange MacCabe. I have the pleasure of introducing you to Laura Meyer, the founder of Envision Horizons.

Laura has helped over 150 brands build successful Amazon businesses through her agency and consultancy work. In addition to working with consumer product companies, Laura has a passion for supporting female-founded and mission-driven companies.

In this episode Laura and I dive into intentional leadership and discuss the strategies behind leading with intention.

Communication Is a Two-way Street

Laura Meyer: There absolutely needs to be a two way street of communication. And there’s no question that my company has grown and improved in what we call, leveling up because of the feedback coming from the team. And I always tell new team members on their first day or their first week, don’t be intimidated by me, raise your hand. This is not an organization where we’re going to get upset or yell or do anything. If you have an idea, like, I want to hear the ideas because the reality is I don’t want to have to come up with all the ideas. It’s a lot of work to try and think everything, so perspectives from all levels of an organization are so important to have.

The Big Thing About Intentional Leadership

Laura Meyer: The big thing with intentional leadership and also just growing a business overall, it has to be a part of your company’s goals or initiatives to be good leaders and to put an emphasis on your team. If it’s not a primary focus, then you’re not going to be good at it, plain and simple. It doesn’t just come second nature to all of the leaders within your team. So you also need to think through, okay, how can I give the directors and managers within my organization autonomy in the kind of the subcultures that they want to produce while also having a consistency across the organization? And like everything, it takes work.

The strategies behind Intentional Leadership

Ange MacCabe: When it comes to intentional leadership, it’s really getting strategic about how you’re approaching things, both from the tactical side of things, so creating consistency, but also the human side of things to create continued momentum and create engagement as well.

Leadership EI-Q

Laura Meyer: I also think being a leader, you need to be self aware, knowing what you’re good at, what you’re not good at, and what you don’t like doing. I will be very honest, I love people, I’m an extrovert, but I don’t necessarily love managing people and training people. Like, I’m a salesperson at heart. I love driving new business. I love developing new programs. That is what I’m good at and that is what I love to do. So, looking forward to next year, that’s really where I’m designing our org chart and our accountability chart to accommodate. Because I do have a team member who’s wonderful at onboarding and training and making team members feel comfortable.

If you’re interested in learning more from our Spotlight Leaders check out Dustin DeVries’s Leadership Spotlight on: Facilitating Empowered Teams.

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