Establishing Honest Communication Within your Organization

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Hi, and a warm welcome to The Human Side of Business Podcast. I’m your host Ange MacCabe. I’m pleased to introduce you to Steven Gaffney, President and CEO at Steven Gaffney Company.

For 20+ years, Steven has been helping top leaders, teams, and organizations create Consistent, High-Achieving Teams across all organizations. Steven is a consultant, public speaker and author with a passion for unlocking and teaching people how to communicate at high-achieving and consistent levels.

In this episode, Steven and I examine what it takes to establish honest communication within the workplace and why it’s essential for an organization’s ROI.

Emotionally Intelligent Communication

Steven Gaffney: When I talk about honest communication, I’m talking about a certain element of that, and that’s about what people don’t say to each other. In fact, if people forget everything out of what we’re going to talk about, the most important message right up front is the biggest problem in life is not what people say; it’s actually what they don’t say to each other. It’s, you know, withholding, although people don’t like that. Oh, I’m not lying. Well, if you let somebody not say something to you and you feel like they lied to you, that is a breakdown of trust, so the key is to get the unsaid items said.

Whole Person Performance

Ange MacCabe: I think that it’s safe to speak, and so I speak, and then it’s like I’m taken aback based on others’ reactions. And I’m kind of like, well, wait. I thought we were supposed to talk this way, and then I’m feeling kind of like I have this vulnerability hangover. And to your point, I’m on the blacklist, and I still believe that there’s a lot more work that needs to be done because what you’re speaking to, Steven, is having kind of that emotional Whole Person Performance approach is kind of what we dub here at Intuity Performance. Whole Person Performance, meaning that our hearts and feelings aren’t left at home; they come with us. We’re a whole package, and so separating our work self from our personal self is no longer a thing. But then, how do you help employers feel comfortable? Because from a societal perspective, it’s been so uncomfortable to talk about feelings in the workplace or to get deep in the workplace or even personal in the workplace.

Creating Emotional Safety

Steven Gaffney: In my experiences, and I’ve been at this for over 25 years is, people can think it’s safe, but they need to feel that it’s safe. It’s about creating that emotional safety, and that is the most important trait in a leader. Because if you create that emotional safety, people will share stuff, and you don’t have to make all the right decisions because if something goes the wrong direction, people will tell you if they fear the outcome of speaking up, they’ll shut down. So creating that emotional safety is the key.

Redefining Comfort

Ange MacCabe: How do you move people from a place of discomfort to comfort? Because that’s a learned behaviour, for sure.

Steven Gaffney: Well, first of all, is to reframe comfort. When we’re uncomfortable, that’s a sign of growth. It’s not a sign to stop. Now, there are certain exceptions to that, but overall, somebody will say, well, I’m just not comfortable with that, and I’m like, okay, so what’s your point? But actually, when we grow in life – I can think of many, many teachers and mentors of mine from whom I’ve learned so much and who pushed me to do something. Sometimes I was like, I don’t even agree. But I did it, and I’m so thankful.

If you’re interested in learning more from our Spotlight Leaders check out Gabriel Cowan’s Leadership Spotlight on: Creating a Healthy and Consistent Company Culture

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Creating a Culture of Communication in the Workplace

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Critical to ensure employee performance and positive team dynamics, efficient communications don’t come easily to all, which explains why it can be such a sensitive topic for leaders. Establishing a clear communication strategy is the first step but managers have a role to play to create a true culture of communication in the workplace.

On our Elevate Business podcast, Michael Jansen put it this way: you’re the boss but your job is to enable your staff’ success.

Effective workplace communications can bring people together and get them to stand behind a shared goal and vision. It’s the glue that makes a team stick.

On the other hand, underperforming workplace communications can bring teams to fall apart.

As a leader, it is your responsibility to set the example, whether when dealing with a single individual or an entire team. It is also your responsibility to ensure your team has the resources and the know-how to operate in a concerted way.

Now More Than Ever

In a context where staff are working remotely, proper communication is even more important.

Teams need to know what to expect. What communication channels are being used? How often can they expect to hear from supervisors and management? When, how and where can they access the information they need?

In highly collaborative virtual or hybrid environments, leaders should reflect expectations and obligations through programs and informational tools that allow staff to perform tasks with ease, even when located outside of the physical workplace or collaborating with other staff based elsewhere.

According to a McKinsey survey on the future of hybrid work, the companies supporting small connections between colleagues were the ones enjoying higher productivity levels during the pandemic.

Virtually onboarding new hires are good opportunities to test out an internal communication strategy. If new staff can easily find answers to their questions and start developing relationships with their teammates, chances are that you’re on the right track.

Strong Leader, Strong Communicator

Strong leaders know to communicate regularly with their teams, sharing relevant if not short and simple information. They make a point to maintain communication, even when there is not a lot to say.

Strong leaders know to communicate with integrity. Being honest doesn’t mean sharing everything. It means being able to say that a given information is too sensitive to be shared. It means being able to explain the facts as they are. Everyone may not agree but they will understand and will respect you for it.

Strong leaders know to communicate clearly. A clear message is one that is presented in such a way that it is impactful and easy to understand, and that cannot lead to interpretation.

With this being said, a good communicator is nothing if no one is listening.

Instilling A Culture of Communication

Strong teams seek to understand and rely on transparent and open communications. Employees feeling misinformed will tend to question and disagree with decisions, leaving them dubious and disengaged and resulting in a divide amongst team members.

Ultimately, this will affect employee satisfaction and retention, recruitment, and overall organizational performance.

A good communicator knows to listen and to create a space where people feel comfortable sharing, expressing their ideas, and even questioning other viewpoints.

Working with our clients, we’ve observed the challenges they face in fostering an environment that is conducive to regular, productive, meaningful and sometimes difficult conversations and communications.

These typically emerge as a result of a deficient communication strategy, a lack of awareness on the part of management or a need to develop leadership skills further. Even when personality conflicts arise between individual team members, managers should be able to quickly spot the situation and take action.

Setting Your Organization Up for Success

If establishing yourself as a credible communicator is the first step, understanding team dynamics and personalities will make your interpersonal communication skills that much more efficient. Everyone is different and reacts to information differently. Knowing how to address each one of your staff based on their own style will allow them to better understand where you want to go and persuade them to join you on your journey.

Staff also need to take ownership of their own workplace relationships, developing strategies to find their place and to address communication issues as they arise.

At Intuity, we use the DISC evidence-based model to help individuals better understand their colleagues’ behaviours as well as their own. We have also developed a multi-day workplace communication training based on the model.

In the workplace, DISC is useful in many ways:

  • It helps individuals understand how they show up and how to adapt themselves based on the situation or the person they are interacting with
  • It provides for more honest interpersonal communications based on mutual respect
  • It gives staff the knowledge and training to address miscommunications or to avoid potential conflicts
  • It generates better productivity and problem-solving within teams

Whether it’s in a physical, hybrid or entirely virtual workplace, adopting a proactive communication model and adapting communications not only to the environment but to people can make a big difference in your organizational success.

Contact Intuity today to find out about our workplace communication training and coaching, and our DISC assessments.

3 Ways to Develop an Intentional Approach to Leadership

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What is Intentional Leadership?

Good leaders care about the people they lead. They make sure their teams are clear on goals and objectives and that they are empowered and aligned with the organization’s overall direction.

Intentional leadership is effective in the workplace because it empowers teams with the knowledge and tools they need to meet objectives. When everybody is confident in their role and understands their contribution’s impact on the big picture, it sets leaders and teams up for success.

Why is Intentional Leadership important?

Lack of intention in leadership can cause harm to teams and affect confidence and motivation. Without clear direction, teams can become confused and frustrated, which can negatively impact organizational outcomes.

3 Ways to Develop an Intentional Approach to Leadership + Bonus Leadership Self-awareness Checklist(s)

1. Prioritize Personal-development

We’ve all heard the saying: “Leaders are made, not born.” But what does that mean?

Leadership is a skill, not a talent. It’s one thing to have a natural ability to lead, but empowering yourself through continued learning helps leaders guide and inspire others to show up too.

What does it take to be an effective leader? First and foremost, you must be committed to your own personal development. A leader who knows that there is always more to learn and improve upon will be able to help others grow as well.

Personal-development Checklist:

  • Do you know your leadership style?
  • Do you understand the different leadership styles and how they can be adopted for different scenarios?
  • Are you communicating clearly and effectively
  • Are you a self-aware leader?

2. Build Trust

Leading with intention requires leaders to help their teams discover the answers for themselves. Sometimes as a leader, it’s essential to get out of the way – this may seem hard at first!

You might be worried about losing control over what happens next, but this is where leading with intention comes in: Instead of telling your team what to do, ask them what they think is the best course of action. Encourage them to come up with their own solutions. Don’t make decisions for them—instead, guide them to figure it out independently.

It takes practice to let go of your ideas and suggestions. But when it works, it’s beautiful. Teams feel empowered, which motivates and builds trust because they can see their contributions are valued.

Fostering Trust Checklist:

  • Acknowledging your shortcomings (I’m human too)
  • Having your team’s back
  • Proving space for your team to be heard
  • Being proactive vs. reactive
  • Leaving ego at the door when communicating/collaborating
  • Leading with empathy over judgment

3. Engage and Show Interest

Good leaders know the value of taking an interest in their teams.

Team connection is about more than status reports and delegation. Taking an interest in your team members individually helps you understand their talents, motivations, and goals and can build respect between you and them. Respect is a huge motivator for both parties and can be huge for productivity!

This is especially true for employees who are not just seeking a salary but also fulfillment and job satisfaction.

Fostering Engagement Checklist:

  • Understanding the needs of your team
  • Asking questions/staying curious
  • Carving out time for routine check-in’s with team members
  • Identify/acknowledging your team members working styles
    • Who likes to work fast and requires communication that is direct?
    • Who is more methodical and needs time to understand and plan before starting a task.

On the surface intentional leadership seems simple: It’s creating a plan and effectively communicating it to a team of people to execute. However from the leadership lens intentional leadership is much more nuanced than that. It’s actually a layering of hard and soft skills that require training and development, and well…the intention to do so.

Are you interested in developing your skills to become an intentional/human-centric leader? Check out our Whole Person Leadership Cohort info page to learn more.

Leadership Burnout: Common Symptoms and How to Turn it Around

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What is burnout?

We’ve all been there, feeling mentally or physically exhausted, but what is burnout really? Most of the time, burnout comes from taking on too much at once, like an overwhelming workload. But it can also come from neglecting your self-care (i.e. how much sleep did you get last night?) and being isolated from friends, family and colleagues (remember early pandemic days). Burnout can be tough whether you’re a leader, manager or individual contributor.

If you’re starting to feel run down in life and at work, it’s time for some self-reflection. Slowing down and thinking about what’s bogging you down is the first step toward feeling better. If you aren’t sure if you are experiencing burnout, here are some common symptoms that arise:

Symptoms of Burnout

  • Detachment from colleagues, company engagement opportunities, friends and family
  • Not communicating feelings of failure and self-doubt
  • Loss of motivation leads to increased procrastination and absenteeism.
  • Exhibiting anger or lack of patience towards employees, friends, or family.
  • Showing signs of reduced efficiency.

Life is busy, and it can be so easy to get wrapped up in our daily responsibilities, but I’m sure we have all heard the saying, “You can’t pour from an empty cup’ – this statement couldn’t be more accurate. If you’re feeling burnt out, it can be hard to take action because it can feel like ANOTHER thing to think about on top of your already huge pile, but it’s better to face burnout head-on to find your way back to your best self.

Here are some things to consider when trying to overcome burnout:

How to Overcome Burnout

Practice self-awareness – becoming aware of your thoughts, feelings, and environment and understanding how you react to things can help you step back and allow for space to make more precise, better-informed decisions.

Find your purpose – leaning into what lights you up can lend to your well-being; when we feel like what we do matters, it helps us focus and fulfill objectives.

Practice well-being – most people focus a lot on their careers, but the truth is there is a lot that goes into ensuring we as people are functioning in our optimal state. It’s essential to take the time to get movement into your day, eat nutritious food and get optimal sleep. We can’t expect to show up as our best selves at work if we aren’t taking care of ourselves in the other areas of our lives.

Learn to Prioritize – there isn’t a person on earth who knows and can do everything, so practicing resilience is essential.

  • Break large tasks down into smaller, more manageable parts and assess if items can be delegate
  • Learn to prioritize tasks in order of importance or impact
  • Aim for consistent, not perfect
  • Focus on personal development, and learn new skills that foster growth and improve work-flow.

As individuals, we all experience natural ups and downs in our energy levels. However, incorporating conscious choices into your daily routine can significantly impact your motivation, engagement, creativity, and productivity. By proactively managing your physical, emotional, mental, social, and spiritual well-being, you can create a healthy balance that allows you to perform at your best.

By exhibiting a healthy work-life balance as a leader, you can foster a workplace culture prioritizing mental health and well-being, leading to increased engagement, better productivity, and higher job satisfaction

Take a step back and prioritize your well-being so that you can lead your team to do the same.

How can I set clear objectives and expectations for my team?

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As a leader, you may often find yourself frustrated by the gap between your expectations and the reality of what your team delivers. Despite your best efforts to communicate clearly, there seems to be a constant need for ‘tweaking’ or ‘amending’ the mark. But fear not, for there is a solution! By learning to set clear expectations and drive effective and open conversations, you can bridge this gap and steer your team in the right direction from the get-go.

What’s In It For Me?

Mastering clear expectations offers leaders a multitude of benefits. It enhances team performance, fosters improved communication, and establishes a framework for accountability. By showcasing leadership capabilities, leaders inspire trust and respect, driving individual and team success. Ultimately, this contributes to organizational growth and sustainability.

What Challenges Might Come Up?

Navigating and setting clear expectations can sometimes feel like a jigsaw puzzle for leaders. You know the feeling when you think you’ve clearly laid out your expectations, only to find out there’s been some miscommunication along the way? It happens more often than we’d like, leading to a lot of head-scratching moments. Then there’s the challenge of communication barriers – whether it’s the wrong platform or differing communication styles, it can throw a wrench in things. And let’s not forget about those assumptions we sometimes make about our team members – thinking they’re on the same page when, in reality, they’re not quite there yet. And just when you think you’ve got it all figured out wham! Priorities shift, or some unexpected curveball comes your way, shaking up your plans. That’s why it’s crucial to keep those lines of communication open, truly understand your team dynamics, and continuously tweak those expectations to ensure everyone’s on the same page and moving toward collective goals.

How Do I Do This?

Crafting Clear Conversations to Support Expectations: Crafting clear conversations to support expectations can be achieved through proactive communication strategies. This involves organizing structured team meetings dedicated to defining goals and responsibilities collaboratively, ensuring every member has a voice and feels ownership over the expectations set. Clarifying roles and responsibilities during these discussions is crucial, as it promotes understanding and accountability among team members. Additionally, documenting these expectations in written form and distributing them to the team provides a tangible reference point for clarity and helps mitigate potential misunderstandings. Overall, fostering open and transparent communication channels within the team facilitates the alignment of expectations and enhances overall team performance. Feedback and

Follow-Up: Achieving effective feedback and follow-up involves establishing structured processes for gathering and delivering feedback within the team. This includes scheduling regular check-ins or meetings where team members can provide input on progress and address any concerns or challenges. Additionally, it’s essential to create a supportive environment where feedback is constructive and focused on improvement rather than criticism. Following up on feedback by implementing actionable steps and monitoring progress ensures that issues are addressed promptly and expectations are met. Consistent communication and accountability are key in this process, fostering a culture of continuous improvement and ensuring that the team remains aligned with its goals.

Empower Your Leadership Journey: Empowering your leadership journey involves embracing self-awareness and actively seeking opportunities for growth and development. It requires setting clear goals and objectives for personal and professional advancement, as well as seeking feedback from mentors, peers, and team members to gain insights and refine your leadership skills. Additionally, fostering a growth mindset and being open to learning from both successes and failures is crucial. Empowering leadership also involves delegating tasks effectively, trusting team members to take on responsibilities, and providing support and guidance when needed. By continuously refining your leadership capabilities and embracing opportunities for growth, you can empower yourself to lead more effectively while inspiring others within their organization.