Tag Archive for: motivation

Leadership Spotlight: Building Team Relationships

/0 Comments/in , /by

We’re excited to announce that after appearing on Episode #26 of the Elevate Business Podcast, Jesse has been selected for the Intuity Performance Leadership Spotlight series.

Jesse Perreault, a digital marketing expert and relationship builder. As CEO and partner of Soap Media Inc, Jesse leads the company and their client’s growth through a tailored digital marketing journey that fulfils their business goals. In 2017, Jesse created a 500 coffee challenge, where he connected with 500 people over coffee with the intention of building relationships within his community.

Here are the top 3 insights he shared with the community.

1. What does the word Performance mean to you and what role has it played in your journey?

For the longest time, performance was my input. And by input, I would say my time into something. But, I’ve come to realize that, that is not what performance means to me anymore. It’s simply the output and what the outcome is. Like most entrepreneurs, you know their hard work, their hustle is a badge of honour because there’s pain associated with late nights or early mornings not sleeping.

I would go into a day and it wasn’t very intentional and I would overload my day with 10, 20 tasks and feel like I could conquer the world. Then at the end of the day, I’d be left feeling, like I didn’t accomplish nearly what I wanted to. I just didn’t feel good and then I bring that into the next day and the next and never felt accomplished.

So I’ve come to realize that is not performance. It’s no longer measuring the inputs or long hours anymore. I believe that truthfully, it’s the outcome. So when I look at what I’m seeking to achieve in a day, I’m more realistic now. And if I get my main task done in the few outlying tasks that I have, that is what really drives.

2. What was one of your biggest learnings stepping into a leadership role?

I think delegation is something that I always knew existed, I just didn’t know how to do it properly. When I started to learn how to exercise delegation, part of it was taking that leap. For example being on a call with a client with a couple of team members, where I want to speak up because I can tell that they’re not addressing things how I might, but instead, keep myself quiet no matter how much I wanted to speak up.

Over time, I began to develop a scale system to rate what was super critical that was not being addressed in a call, then I would speak up and if it was something that I knew was not critical and maybe it was just me being picky, I knew to keep reserved and not speak up.

And the same goes with delegating tasks. At first, I was a bit crazy about how often I would oversee things then I developed some self-awareness. Now I still check things, but I don’t check them as often. I realized that ultimately that’s not driving the culture I want for the company, for me to constantly digging into what my team is doing, which as a consequence might make some employees not feel like they’re good enough or that I don’t believe or trust in their ability, which is not what I wanted.

3. What are some ways you’ve sought to create an environment for your team to thrive?

I think one of the things is that we encourage people to speak up. Your opinion matters, and because we had a few team members that wouldn’t speak up because they felt like, they just weren’t confident, I said, it doesn’t matter. I want to hear it and then over time, I simply reinforced that by saying, that’s a great idea!

Or maybe this doesn’t make a lot of sense. But let’s talk about that. Let’s see where you’re heading, and in your mind what that direction was. And honestly, nine times out of ten, it ultimately led to them feeling great, them feeling heard, important and motivated. And they also get a sense of contribution, I’m helping build this company and helping push the company towards the vision that I kind of preach.

We also try to reward employees, over time, whether it be bonuses or just simple verbal appreciation. So I try to walk the walk. But at the same time, it’s super important that I’ve realized that they need to feel like they are contributing more than just, we pay you to do this work and that is your job. That sounds really boring to me. So we try to make it more than that.

If you’re interested in learning more from our Spotlight Leadership, check out Sam Arseneau’s post on Fueling Team Performance.

Leadership Spotlight: Difficult Conversations

/0 Comments/in , /by

Hi, and a warm welcome to The Human Side of Business Podcast. I’m your host Ange MacCabe. I have the pleasure of introducing you to Diana Butler.

Diana is an HR professional working in the tech industry with a passion for people and an interest in how focusing on individual needs can drive performance in the workplace.

Leave Your Issues at The Door

Diana Butler: We hear a lot of people say, leave your home issues at home. We don’t have space for them at work. Right? And that’s not really fair. You can’t ask people to completely shut off areas in their life that they’re maybe struggling with or trying to understand better. I see it. As humans, things happening in our lives consume us. There’s a point where we need to just let people be who they are and have that conversation. What’s going on? Something seems off right now. Are you okay? And that is something that’s frowned upon. We’re getting better. Companies are doing better, and managers are doing better at taking a human-centric approach. And at the core of it, it frees people up to not have to hide the heavy. We talk at work as if we’re a family. Well, if somebody’s going through stuff and all you can think about are metrics, it’s like, okay, great, but there’s something off.

Why Self-awareness Is Important in the Workplace

Diana Butler: I’m at work, and something is incredibly triggering me today, and I don’t have the self-awareness around it; then I’m going to charge through my day and tear everything up in my path. Right? And so to me, that’s, oh, I see something. They’re triggering me. I need to be curious about it. What’s going on? You can drill down a little bit. For me, it’s, well, maybe I thought I was supporting correctly, and now I feel like I didn’t help. Right. And now I’m like I’m not good enough at this moment? And some people double down. Well, now I’m going to really prove it. And so, like, I’m just going to shrink. And that’s something I used to do. I used to shrink when I felt that little bit of, like, a pullback from maybe I didn’t do good enough. But if I haven’t worked on that in myself, that trigger can really cause issues in the relationships around me.

Framing Difficult Conversations as Opportunities

Ange MacCabe: Not that we want to approach every conversation with it being challenging or complex or difficult, but when they do arise, having the culture set in place, at the end of the day, we trust that we’re looking at this from a place of curiosity in the first instance and navigating it from a place of problem-solving. My business partner and I – whenever we’re strategizing, we make jokes, you know, Are you ready to rumble? Because we know what that signals to each other is that we may have disagreements, but at the end of the day, we’re two very different people that complement each other, which makes our business great. And so it’s ensuring that your team members know it’s okay to have differences of opinion. It’s how we go about it. And trusting that at the end of the conversation, we may not always have a resolution immediately, but minimally, we’re going to have some action steps or something else to percolate on so we can come back to the table for future conversations.

Having Difficult Conversations Can Lead To Team Connectivity

Diana Butler: People inherently want to do a really great job. And sometimes you hear the conversations of, oh, they’re lazy, or they don’t want to do this but are you motivating them correctly? Also, difficult conversations don’t always arise when something goes wrong. For some people, a hard conversation is getting to that next level of connection. And that’s where the magic is because you find out what makes people tick, and you find out, oh my gosh, you’re curious about this, and you’re motivated by this. I’ve been thinking about a project, and this is where we’re aligning. And so it’s giving people the freedom to express and be who they are without fear of, I’m not going to fit in here differently. And that creates the space for people to showcase the gifts and abilities we don’t see on a resume.

If you’re interested in learning more from our Spotlight Leaders check out Jeff McCann’s Leadership Spotlight on: The Key to Performance is Executing

The Super Power of DISC

/0 Comments/in /by

Chances are you’ve taken a personality profile test at some point in your professional journey.

These tests are often used in HR to fill leadership positions and help organizations build productive and successful teams. They also can provide great insight for personal growth, goal setting and achievements.

With a solid nod to the man who created Wonder Woman, Dr William Moulton Marston (BA Harvard University, LLB Harvard Law School, PhD Psychology, Harvard University) not only invented the first lie detector test and authored numerous self help books, but developed the DISC model for non-judgmental behavioural assessment that has become very popular and useful in the modern workplace.

I see DISC as a superpower that everyone can harness and deploy.

DISC is broken down into 4 primary behavioural tendencies and emotions: Dominant, Influencing, Steady, Conscientious.

We all have natural styles as well as adapted styles, and more than one. Awareness and understanding of our styles combined with the recognition of the styles of others, through the development of empathy, a key component in using DISC successfully leads to more effective communications, enhanced relationships, better problem solving, reduced conflicts, greater motivation, improved morale, stronger leadership, and higher job satisfaction.

Ready to dive in? Contact us today!

How Daily Tracking Can Help You Reach Your Goals

/0 Comments/in /by

If you begin tracking your daily routines or habits, you’ll begin to find some flaws in your memory. You might not be eating as healthy, burning as many calories on your runs or being as productive with your time at work as you think you are.

Our brains aren’t developed to store information, but rather be inventive and creative. That’s why tracking is more reliable, but you may be surprised at what you will find.

Why Should You Think About Daily Tracking?

Effective tracking can provide a better success rate in creating new habits, increase your productivity and hold you accountable. Tracking your actions will provide clear performance results. It will keep you honest by increasing your self-awareness and provide motivation through a chain of successful days, weeks or even months.

In the past, meditation was always a difficult habit for me to develop. Every time I’d start I would do well at first, and then my practice would fall apart. I had my excuses; not enough time, I forgot, or I thought I was meditating more often than I was – until my Insight Timer app would display a “two-day streak.” I struggled to make meditation a daily practice.

I only became successful after I started tracking my results and tying meditation to an existing habit. After my morning shower, I’d take 10 minutes to meditate and then check it off my list. I tracked every day I meditated, and the odd days I missed. After I had completed a week in a row, I became more motivated to keep the practice going. Every day, I’d take my morning shower and then head to the same spot in my condo, sit down and meditate. Through tracking and attaching it to one of my daily habits, it was easier to make meditating a regular practice.

The Dark Side of Tracking

Tracking can have a positive effect in achieving your goals, although negative consequences can occur– when tracking becomes too much.

Recently, a friend showed me his habit tracker and all of the activities he regularly completes – getting up early, stretching, doing push-ups/plank every morning. He proudly revealed his meditation app indicating 107 days in a row! I was impressed.

He went on to tell me a story about how on Day 79, after meditating on the plane, his streak reset to zero due to a time zone change. Understandably, he became upset and ended up contacting the app to update his streak.

This is where I realized the negative side effects of tracking. When crossing off your task becomes more important than the benefits of the activity, you might want to stop and re-evaluate.

If you find yourself falling down this path, miss a day on purpose.

The point of creating a habit isn’t to create the winning streak of the century! It’s to benefit from creating a long-term habit by using tracking to assist you. Be aware if your competitive nature might be getting the best of you.

There are many more apps you can use, find one that works best for you. Or you can play it old school and keep track of your activities via pen & paper or on a calendar. However, an app provides better accessibility, and you can even set daily reminders!

Habit Challenge

If you have doubts about tracking, just try it – what do you have to lose?

Identify a few specific habits, that contribute to your performance at work and well-being. Spend a week tracking how many times you go to the gym, what you eat or how often you perform a bad or good habit. If you forget or miss a day, let it go, and pick it up the next day. Create consistency and avoid missing twice in a row.

If you take on too much it’ll be difficult to do it over the long term, so start slow.

Determine your WHY by asking yourself what is motivating you to improve this area of your life? Use this as a reminder during times of struggle or distress. Understanding why you are doing something will help you stay motivated to make the activity a habit.

Take action today and pick one specific habit or daily action that you already do or want to start and begin tracking it regularly. Post your commitment in the comments below and I’ll follow up to hold you accountable 🙂

5 Questions To Ask Yourself To Become A Better Leader

/0 Comments/in /by

When stepping into a new leadership (team) role, there’s often a lot to take in. You are now responsible for your team’s productivity in addition to the myriad of other responsibilities your new role requires of you.

While you may not be brand new to the workforce, learning how to lead and manage people can be daunting. Pulling from our experience working with growing start-ups, we’ve compiled the top 5 questions emerging leaders want to know.

1. How Do I Motivate My Team?

There are a lot of moving parts when it comes to motivated teams, but there are some key ingredients to success.

First, what are the goals of the organization? Think about the company’s vision and what it’s looking to achieve. Clear expectations help people to feel invested by letting them know what they are working towards. This encourages teams to work collaboratively.

In addition, if you can follow the vision piece with clear and measurable goals it will allow your team to track their progress in a measurable way.

Next, consider how each member of your team fits into this equation. Is there something in particular that makes each person excited about the work they do? If so, how can you use those interests in alignment with desired outcomes? When we look at the work we do from the human side we can better understand why 2 people with the same training/skills perform differently within a role.

2. How Much Work Should I Delegate vs. Execute Myself?

Delegating effectively means assigning work to people that align with the desired outcome of the task/project – by evaluating synergies you can then capitalize on your team’s skills while simultaneously motivating them as we previously touched on.

Delegation also means giving people the autonomy and the trust to make decisions and overcome obstacles.

Some leaders are reluctant to delegate out of fear of being “out of the loop”. Others have difficulty relinquishing control over work historically they were responsible for.

But delegation isn’t about letting go of control; it’s about gaining perspective and providing your team with the tools and a safe-to-fail environment in order for them to grow and succeed.

3. How do I Have Difficult Conversations With my Team Members?

It may sound obvious, but it’s important to be honest about your concerns and expectations before you start a conversation with a team member. If you’re not being clear about what’s going on, then it’s harder for them to respond appropriately.

Communicate in person. It’s always better to talk face-to-face, but that’s not always possible — especially if you and your team work remotely. Emailing or messaging back and forth can create misunderstandings, which could make reaching a resolution difficult. Having a flexible goal in mind will give the conversation direction – the solution to a problem isn’t always immediately clear but if you discuss and can openly brainstorm a resolution it will go a long way in building trust with your team members/team.

4. How do I Build Trust and Accountability Among my Team?

Show up as your best self; as a leader, you set the tone for organizational culture and performance, so if you are perpetually late, push deadlines, or don’t acknowledge your own mistakes your team will see this as an acceptable way to conduct themselves.

In addition, teams need feedback; if behaviors or outcomes surface that don’t align with organizational objectives, there is a good chance there is a lack of clarity around expectations. Communicate with your team to try and identify where you can help close the communication gap to realign your team.

And, most recently…

5. How Can I Get The Most Out of A Remote/Hybrid Team?

Working remotely has presented new workplace challenges for leaders. Still, with some flexibility and the utilization of some great networking and organization platforms, leaders can find themselves successfully leading dynamic and organized teams from the comfort of their living rooms.

By adopting a flexible mindset, leaders can benefit from shifting focus from hours to outcomes. A stellar Q1 report remains stellar regardless of when it was sent/received.

Flexibility filters into team interactions as well. No longer are we meeting at the copier or popping into an office for a quick chat; setting up weekly team meetings and one-on-ones helps keep your team on the same page and allows the human side of your remote team to stay in focus.

In many cases, new leaders jump into the role and react to the challenges they face, learn from (hopefully) good managers and evolve their leadership skills with time. But what if there was a way to practice PROACTIVE LEADERSHIP?

Proactive leadership aims to eliminate or reduce the impact problems have on your team by implementing measures based on identified risks.

Want to know more? Using a coach-approach Intuity Performance can be your bridge from knowledge to actions so that YOU can become an effective human-centric leader.

Can Workplace Culture Evolve Through Leadership?

/0 Comments/in , , /by

I’ve interviewed over 80 CEOs in the past 12 months, and often we get on the topic of company culture. I get excited each time. When we ask CEOs to define culture, the range of responses varies with every company, AND many leaders are not aware of what culture means to them specifically.

Some responses include:

  • Teams create culture as a company grows.
  • Culture changes based on values, beliefs and assumptions of the organization’s values, ideas, and assumptions.
  • Culture is built around the goals and objectives of the organization.

The odd time, we get a candid answer – “I don’t know- but we need to figure it out!”

Culture Defined

So what is culture, and why does it matter in the workplace?

Workplace culture is not tangible. The term is thrown around all the time, but it’s not something that you can point to and say, “That’s culture.” Yet, it holds immense value because it is essential to tie together every aspect of your business.

Workplace culture is the beliefs, behaviors, and values shared by employees within an organization. Whether good or bad, working in an organizational culture can significantly affect how people grow professionally and personally.

Based on my experience, I have learned three essential things that contribute to culture shaping which companies can apply to get desired results.

  • Self-awareness allows you to see others more clearly by understanding how beliefs, behaviors, and values shape performance.
  • Curiosity – what drives and motivates the human side of teams
  • Judgment – Ensuring there is enough information to see people without bias.

Here’s what we know about culture:

  • We go after what’s easy – changing company artifacts, behaviors, and metrics is more straightforward.
  • Writing can easily change company artifacts, behaviors, and metrics.
  • Influencing changes in behaviors and metrics can be easily agreed upon by teams.
  • Beliefs, values (our real ones, not those on an internal billboard), and assumptions are much harder to change.

Blind Spots

Organizations can write down and discuss their intentions, but here’s where the realism comes into play. If our beliefs, values, and assumptions aren’t aligned, we do not have an effective organizational culture – despite the matched RRSP and monthly gift cards.

Culture touches on everything – mountains of data tell us that organizational culture hits on performance, decision-making, atmosphere, team approach, structures and even how we communicate.

Regardless of the debate, culture is from the top-down and the bottom up. The profound thing that screams out to me is that culture isn’t as intentional as it should be. I haven’t done the research, but it certainly leans into self-awareness and EI-Q.

It’s something that is moving and growing daily. That demands our attention, especially now in this hybrid working world with new and undiscovered pressures.

We are human first – To answer the questions around “Can culture change with leadership?”. In short, YES! By becoming self-aware and tapping into the human side of organizations, leaders can capitalize on the human (soft) skills that drive performance, decision-making, atmosphere, team approach, and communication in order to drive performance and foster an intentional and effective workplace culture.

Leadership Burnout: Common Symptoms and How to Turn it Around

/0 Comments/in , , /by

What is burnout?

We’ve all been there, feeling mentally or physically exhausted, but what is burnout really? Most of the time, burnout comes from taking on too much at once, like an overwhelming workload. But it can also come from neglecting your self-care (i.e. how much sleep did you get last night?) and being isolated from friends, family and colleagues (remember early pandemic days). Burnout can be tough whether you’re a leader, manager or individual contributor.

If you’re starting to feel run down in life and at work, it’s time for some self-reflection. Slowing down and thinking about what’s bogging you down is the first step toward feeling better. If you aren’t sure if you are experiencing burnout, here are some common symptoms that arise:

Symptoms of Burnout

  • Detachment from colleagues, company engagement opportunities, friends and family
  • Not communicating feelings of failure and self-doubt
  • Loss of motivation leads to increased procrastination and absenteeism.
  • Exhibiting anger or lack of patience towards employees, friends, or family.
  • Showing signs of reduced efficiency.

Life is busy, and it can be so easy to get wrapped up in our daily responsibilities, but I’m sure we have all heard the saying, “You can’t pour from an empty cup’ – this statement couldn’t be more accurate. If you’re feeling burnt out, it can be hard to take action because it can feel like ANOTHER thing to think about on top of your already huge pile, but it’s better to face burnout head-on to find your way back to your best self.

Here are some things to consider when trying to overcome burnout:

How to Overcome Burnout

Practice self-awareness – becoming aware of your thoughts, feelings, and environment and understanding how you react to things can help you step back and allow for space to make more precise, better-informed decisions.

Find your purpose – leaning into what lights you up can lend to your well-being; when we feel like what we do matters, it helps us focus and fulfill objectives.

Practice well-being – most people focus a lot on their careers, but the truth is there is a lot that goes into ensuring we as people are functioning in our optimal state. It’s essential to take the time to get movement into your day, eat nutritious food and get optimal sleep. We can’t expect to show up as our best selves at work if we aren’t taking care of ourselves in the other areas of our lives.

Learn to Prioritize – there isn’t a person on earth who knows and can do everything, so practicing resilience is essential.

  • Break large tasks down into smaller, more manageable parts and assess if items can be delegate
  • Learn to prioritize tasks in order of importance or impact
  • Aim for consistent, not perfect
  • Focus on personal development, and learn new skills that foster growth and improve work-flow.

As individuals, we all experience natural ups and downs in our energy levels. However, incorporating conscious choices into your daily routine can significantly impact your motivation, engagement, creativity, and productivity. By proactively managing your physical, emotional, mental, social, and spiritual well-being, you can create a healthy balance that allows you to perform at your best.

By exhibiting a healthy work-life balance as a leader, you can foster a workplace culture prioritizing mental health and well-being, leading to increased engagement, better productivity, and higher job satisfaction

Take a step back and prioritize your well-being so that you can lead your team to do the same.