Tag Archive for: difficult conversations

Leadership Spotlight: Facilitating Empowered Teams

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In this episode, we chat with Dustin DeVries, the Co-Founder of Caffeine Interactive Technologies, about how leaders co-create success with their teams through EI-Q and strong communication.

Dustin is proud to work with some of the most talented business analysts and developers in the industry. He is a solopreneur and has grown his company based on a 100% remote team which has been thriving for the last eight years.

Communicating with Intention

Dustin DeVries: From a culture perspective, you know, I think we try to really over communicate on things to be very transparent. We have a lot of activities that go on, you know, on Slack, for example, it is our primary method of communication. We have, like, you know, photo Thursday. We all contribute and jump in and share photos of things we’re doing to learn more about each other, and like find out that we have team members who are big into hiking or running or whatever the case may be, and find out some things about their life that we wouldn’t otherwise just in a virtual workspace like Slack and just communicating about work all the time. So there are some things we do that I would say, try to be intentional about.

Leading with Transparency

Dustin DeVries: I’ll just be completely transparent on this. I’ve had some candid conversations with members of my team about the performance, about the expectations and we set up OKRs and things like that. This concern on their parts, like, well, I know I’m not hitting what I need to and I’m doing all these different things and I’m nervous for my job. And the fact that we have a culture that allows an employee to make those kinds of comments. It’s awesome. Right? Because I’m reassured, I’m like, here’s what I think we do need to improve this. I recognize it’s not all on you, it’s on me because I’m helping with a lot of strategy. You’re a marketing expert, but you don’t understand all the ins and outs of everything we do. You’re not a software developer. So I’ve got to draw that connection there so there’s a response on my side and also just reassuring them that we’re going to work through this, there’s a process and I’ll be transparent with you. If I feel like things are in jeopardy, I’m not going to blindside you with anything. Right. And I think that makes people feel that better.

Maintaining Self-awareness

Dustin DeVries: The things that I do well I always want to be checking myself to make sure I still do them well. We get over confident and we start making mistakes. We get sloppy. But on the flip side of the things we don’t do well, that doesn’t mean well, I can’t you know, like I used to say, I used to make this excuse all the time. I’m the primary person running sales within our company. So when it comes to sales calls and things like that, I thought to myself, I’m not good at sales. I’m a computer programmer by trade. I would use this as my cop out. I don’t have to do marketing sales well. I can’t do marketing sales. It’s just that it may not come naturally. So I have to train myself more. I have to be more intentional and empathetic about things. You find yourself constantly, like, thinking, wow, I completely ignore the fact that this team member had, like, a family crisis. I didn’t even really say anything to them other than, you improve your PTO and maybe I should have done more. Well, that’s when you start setting up systems and processes to try to account for those blind spots.

Identifying and Overcoming Blind Spots

Ange Maccabe: You know, we can’t utilize our blind spots as crutches or weaknesses as crutches. We need to put an SOP or system in place. Where my head goes is more to the human side of things and I like how you’re thinking about this but injecting also what resources are you utilizing to ensure that you’re understanding your blind spots and therefore being able to move to action? So things like different types of training that’s available online or in person or a coach specifically can help you go from that knowledge-to action place and can be kind of your champion when it comes to your blind spots. So I can really appreciate where you’re thinking from a place of a growth mindset. So everything is solvable especially when it comes to emotional intelligence pieces or our soft skills. And so what are we doing? A to understand them within ourselves and then b what are we going to do by way of actions to drive it?

If you’re interested in learning more from our Spotlight Leaders check Dianna Butler’s Leadership Spotlight on: Difficult Conversations

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Leadership Spotlight: Difficult Conversations

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Hi, and a warm welcome to The Human Side of Business Podcast. I’m your host Ange MacCabe. I have the pleasure of introducing you to Diana Butler.

Diana is an HR professional working in the tech industry with a passion for people and an interest in how focusing on individual needs can drive performance in the workplace.

Leave Your Issues at The Door

Diana Butler: We hear a lot of people say, leave your home issues at home. We don’t have space for them at work. Right? And that’s not really fair. You can’t ask people to completely shut off areas in their life that they’re maybe struggling with or trying to understand better. I see it. As humans, things happening in our lives consume us. There’s a point where we need to just let people be who they are and have that conversation. What’s going on? Something seems off right now. Are you okay? And that is something that’s frowned upon. We’re getting better. Companies are doing better, and managers are doing better at taking a human-centric approach. And at the core of it, it frees people up to not have to hide the heavy. We talk at work as if we’re a family. Well, if somebody’s going through stuff and all you can think about are metrics, it’s like, okay, great, but there’s something off.

Why Self-awareness Is Important in the Workplace

Diana Butler: I’m at work, and something is incredibly triggering me today, and I don’t have the self-awareness around it; then I’m going to charge through my day and tear everything up in my path. Right? And so to me, that’s, oh, I see something. They’re triggering me. I need to be curious about it. What’s going on? You can drill down a little bit. For me, it’s, well, maybe I thought I was supporting correctly, and now I feel like I didn’t help. Right. And now I’m like I’m not good enough at this moment? And some people double down. Well, now I’m going to really prove it. And so, like, I’m just going to shrink. And that’s something I used to do. I used to shrink when I felt that little bit of, like, a pullback from maybe I didn’t do good enough. But if I haven’t worked on that in myself, that trigger can really cause issues in the relationships around me.

Framing Difficult Conversations as Opportunities

Ange MacCabe: Not that we want to approach every conversation with it being challenging or complex or difficult, but when they do arise, having the culture set in place, at the end of the day, we trust that we’re looking at this from a place of curiosity in the first instance and navigating it from a place of problem-solving. My business partner and I – whenever we’re strategizing, we make jokes, you know, Are you ready to rumble? Because we know what that signals to each other is that we may have disagreements, but at the end of the day, we’re two very different people that complement each other, which makes our business great. And so it’s ensuring that your team members know it’s okay to have differences of opinion. It’s how we go about it. And trusting that at the end of the conversation, we may not always have a resolution immediately, but minimally, we’re going to have some action steps or something else to percolate on so we can come back to the table for future conversations.

Having Difficult Conversations Can Lead To Team Connectivity

Diana Butler: People inherently want to do a really great job. And sometimes you hear the conversations of, oh, they’re lazy, or they don’t want to do this but are you motivating them correctly? Also, difficult conversations don’t always arise when something goes wrong. For some people, a hard conversation is getting to that next level of connection. And that’s where the magic is because you find out what makes people tick, and you find out, oh my gosh, you’re curious about this, and you’re motivated by this. I’ve been thinking about a project, and this is where we’re aligning. And so it’s giving people the freedom to express and be who they are without fear of, I’m not going to fit in here differently. And that creates the space for people to showcase the gifts and abilities we don’t see on a resume.

If you’re interested in learning more from our Spotlight Leaders check out Jeff McCann’s Leadership Spotlight on: The Key to Performance is Executing

5 Questions To Ask Yourself To Become A Better Leader

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When stepping into a new leadership (team) role, there’s often a lot to take in. You are now responsible for your team’s productivity in addition to the myriad of other responsibilities your new role requires of you.

While you may not be brand new to the workforce, learning how to lead and manage people can be daunting. Pulling from our experience working with growing start-ups, we’ve compiled the top 5 questions emerging leaders want to know.

1. How Do I Motivate My Team?

There are a lot of moving parts when it comes to motivated teams, but there are some key ingredients to success.

First, what are the goals of the organization? Think about the company’s vision and what it’s looking to achieve. Clear expectations help people to feel invested by letting them know what they are working towards. This encourages teams to work collaboratively.

In addition, if you can follow the vision piece with clear and measurable goals it will allow your team to track their progress in a measurable way.

Next, consider how each member of your team fits into this equation. Is there something in particular that makes each person excited about the work they do? If so, how can you use those interests in alignment with desired outcomes? When we look at the work we do from the human side we can better understand why 2 people with the same training/skills perform differently within a role.

2. How Much Work Should I Delegate vs. Execute Myself?

Delegating effectively means assigning work to people that align with the desired outcome of the task/project – by evaluating synergies you can then capitalize on your team’s skills while simultaneously motivating them as we previously touched on.

Delegation also means giving people the autonomy and the trust to make decisions and overcome obstacles.

Some leaders are reluctant to delegate out of fear of being “out of the loop”. Others have difficulty relinquishing control over work historically they were responsible for.

But delegation isn’t about letting go of control; it’s about gaining perspective and providing your team with the tools and a safe-to-fail environment in order for them to grow and succeed.

3. How do I Have Difficult Conversations With my Team Members?

It may sound obvious, but it’s important to be honest about your concerns and expectations before you start a conversation with a team member. If you’re not being clear about what’s going on, then it’s harder for them to respond appropriately.

Communicate in person. It’s always better to talk face-to-face, but that’s not always possible — especially if you and your team work remotely. Emailing or messaging back and forth can create misunderstandings, which could make reaching a resolution difficult. Having a flexible goal in mind will give the conversation direction – the solution to a problem isn’t always immediately clear but if you discuss and can openly brainstorm a resolution it will go a long way in building trust with your team members/team.

4. How do I Build Trust and Accountability Among my Team?

Show up as your best self; as a leader, you set the tone for organizational culture and performance, so if you are perpetually late, push deadlines, or don’t acknowledge your own mistakes your team will see this as an acceptable way to conduct themselves.

In addition, teams need feedback; if behaviors or outcomes surface that don’t align with organizational objectives, there is a good chance there is a lack of clarity around expectations. Communicate with your team to try and identify where you can help close the communication gap to realign your team.

And, most recently…

5. How Can I Get The Most Out of A Remote/Hybrid Team?

Working remotely has presented new workplace challenges for leaders. Still, with some flexibility and the utilization of some great networking and organization platforms, leaders can find themselves successfully leading dynamic and organized teams from the comfort of their living rooms.

By adopting a flexible mindset, leaders can benefit from shifting focus from hours to outcomes. A stellar Q1 report remains stellar regardless of when it was sent/received.

Flexibility filters into team interactions as well. No longer are we meeting at the copier or popping into an office for a quick chat; setting up weekly team meetings and one-on-ones helps keep your team on the same page and allows the human side of your remote team to stay in focus.

In many cases, new leaders jump into the role and react to the challenges they face, learn from (hopefully) good managers and evolve their leadership skills with time. But what if there was a way to practice PROACTIVE LEADERSHIP?

Proactive leadership aims to eliminate or reduce the impact problems have on your team by implementing measures based on identified risks.

Want to know more? Using a coach-approach Intuity Performance can be your bridge from knowledge to actions so that YOU can become an effective human-centric leader.