Tag Archive for: leadership development

The Future of Work – Towards a More Human-Centric Model

October 18, 2024/0 Comments/in Human Skills, Hybrid Workforce/by Angela MacCabe

Throughout history, the face of work has gone through several iterations, from an agrarian economy relying heavily on manual labour in which the wealthiest didn’t take part, to the mainstream knowledge economy as we know it today, relying on computerization, automation and intellectual capital rather than production.

The future of work is now

While the pandemic has accentuated this trend and made certain skills appear irrelevant moving forward, it has also demonstrated the flaws associated with a technology-driven economy and therefore highlighted the need and accelerated the implementation of a human-based economy and of a human-centric workplace.

Welcome to the future of work – a world where know-how takes a step back and human skills are no longer an asset but a definite must for workers and organizations, acting as a counterbalance to the overpowering technology.

In this bizarre era, human skills can no longer be ignored by organizations when it comes to positioning themselves as trustful and successful employers, partners, brands and leaders.

In the future of work, human skills allow organizations to:

Show their true colors and express their individuality
Retain and attract talent
Build a culture that people want to be a part of
Get management to lead more intentionally and more efficiently
Engage workers and make them feel listened to
Benefit from enhanced individual and team performance
Model diversity and inclusion authentically
Make their technology more impactful and relatable
Make a hybrid or remote work environment more efficient

Human skills are what make us adaptable, well-rounded individuals leading adaptable, well-rounded organizations ready to face this ever-evolving workplace and economy.

In short, human skills are the catalyst of a successful organization. Even business schools are trying to incorporate them in their curriculum.

Ok. But what are human skills exactly?

Human skills, soft skills, interpersonal skills. These are all synonymous.

Human skills and soft skills are HR concepts that refer to personality and behavioral traits and a certain set of transferable skills that focus on people and their capacity to interact with one another, solve problems and manage situations. To the contrary of ‘hard’ skills or technical skills, soft skills are inherent to a person. This is not to say that you are necessarily born with them. Such skills can be learned through experience and can be improved over time when cultivated.

Amongst them, we find communication, trust, empathy, adaptation, curiosity, resilience, leadership and flexibility.

Communication

Being a good communicator and creating a culture of communication is not an easy task and involves different things: concision, clarity, intention, honesty, collaboration, active listening, enthusiasm and leadership. When done well, it can achieve miracles for organizations.

Empathy

Empathy is what makes us relatable. It’s about being able to see the world through someone’s eyes, to authentically put ourselves in other people’s shoes and to say ‘I know how you’re feeling’. It’s showing that we are human after all, no matter our role or our position.

Trust

Entrusting others and demonstrating that sense of trust through delegation, collaboration and empowerment is a requirement to avoid frustration and conflict and generate cohesion and adherence.

Flexibility and adaptation

Being able to remain flexible and adapt is one of the most precious qualities one can have in this ever-changing landscape. It sends a positive message to those around while making things easier for ourselves.

Curiosity

Keeping an open-mind and facing challenges as they arise is much easier to achieve when training and stimulating our brain regularly. Forcing ourselves to ask questions, to learn and to read is a good way to generate a fresh perspective on things and to deal with uncertainty.

Resilience

Our resilience is best tested when faced with adversity. It is our capacity to deal with situations, to confront challenges, to look for solutions and to start all over the next time an issue arises. Failing to do this can result in being perceived as inadequate.

Leadership

Leadership is not reserved to management. Everyone has the capacity to demonstrate leadership. It’s about taking one’s place, sharing ideas, collaborating, being able to respectfully state a position and allowing others to take their place.

Not to say that ‘hard’ skills are no longer relevant. But as workers are being replaced by computers, it is clear that learning to be is becoming more important than learning to do. Machines may have an edge over us in terms of savoir-faire. But our very nature as humans still gives us a competitive advantage.

As Manish Bahl of the Center for the Future of Work puts it: “your skills + social and cultural context = hard-to-automate skill”.

More so, Forbes contributor Charles Tower-Clark tells us that “while automation and digitization may displace around 85 million jobs by 2025, around 97 million new roles may emerge that are better adapted to the new division of labor between humans, machines, and algorithms”.

Indeed, there are a lot of synergies for machines and humans to work together. When we look at it that way, it becomes obvious why working on improving those complementary soft skills is so important.

Ultimately, this is what will lead to more compassionate and better performing workplaces.

Through workplace training, coaching and human resource solutions, Intuity Performance applies a Whole Person Performance approach to cultivate an environment for growth within organizations.

5 Questions To Ask Yourself To Become A Better Leader

October 17, 2024/0 Comments/in Leadership/by Angela MacCabe

When stepping into a new leadership (team) role, there’s often a lot to take in. You are now responsible for your team’s productivity in addition to the myriad of other responsibilities your new role requires of you.

While you may not be brand new to the workforce, learning how to lead and manage people can be daunting. Pulling from our experience working with growing start-ups, we’ve compiled the top 5 questions emerging leaders want to know.

1. How Do I Motivate My Team?

There are a lot of moving parts when it comes to motivated teams, but there are some key ingredients to success.

First, what are the goals of the organization? Think about the company’s vision and what it’s looking to achieve. Clear expectations help people to feel invested by letting them know what they are working towards. This encourages teams to work collaboratively.

In addition, if you can follow the vision piece with clear and measurable goals it will allow your team to track their progress in a measurable way.

Next, consider how each member of your team fits into this equation. Is there something in particular that makes each person excited about the work they do? If so, how can you use those interests in alignment with desired outcomes? When we look at the work we do from the human side we can better understand why 2 people with the same training/skills perform differently within a role.

2. How Much Work Should I Delegate vs. Execute Myself?

Delegating effectively means assigning work to people that align with the desired outcome of the task/project – by evaluating synergies you can then capitalize on your team’s skills while simultaneously motivating them as we previously touched on.

Delegation also means giving people the autonomy and the trust to make decisions and overcome obstacles.

Some leaders are reluctant to delegate out of fear of being “out of the loop”. Others have difficulty relinquishing control over work historically they were responsible for.

But delegation isn’t about letting go of control; it’s about gaining perspective and providing your team with the tools and a safe-to-fail environment in order for them to grow and succeed.

3. How do I Have Difficult Conversations With my Team Members?

It may sound obvious, but it’s important to be honest about your concerns and expectations before you start a conversation with a team member. If you’re not being clear about what’s going on, then it’s harder for them to respond appropriately.

Communicate in person. It’s always better to talk face-to-face, but that’s not always possible — especially if you and your team work remotely. Emailing or messaging back and forth can create misunderstandings, which could make reaching a resolution difficult. Having a flexible goal in mind will give the conversation direction – the solution to a problem isn’t always immediately clear but if you discuss and can openly brainstorm a resolution it will go a long way in building trust with your team members/team.

4. How do I Build Trust and Accountability Among my Team?

Show up as your best self; as a leader, you set the tone for organizational culture and performance, so if you are perpetually late, push deadlines, or don’t acknowledge your own mistakes your team will see this as an acceptable way to conduct themselves.

In addition, teams need feedback; if behaviors or outcomes surface that don’t align with organizational objectives, there is a good chance there is a lack of clarity around expectations. Communicate with your team to try and identify where you can help close the communication gap to realign your team.

And, most recently…

5. How Can I Get The Most Out of A Remote/Hybrid Team?

Working remotely has presented new workplace challenges for leaders. Still, with some flexibility and the utilization of some great networking and organization platforms, leaders can find themselves successfully leading dynamic and organized teams from the comfort of their living rooms.

By adopting a flexible mindset, leaders can benefit from shifting focus from hours to outcomes. A stellar Q1 report remains stellar regardless of when it was sent/received.

Flexibility filters into team interactions as well. No longer are we meeting at the copier or popping into an office for a quick chat; setting up weekly team meetings and one-on-ones helps keep your team on the same page and allows the human side of your remote team to stay in focus.

In many cases, new leaders jump into the role and react to the challenges they face, learn from (hopefully) good managers and evolve their leadership skills with time. But what if there was a way to practice PROACTIVE LEADERSHIP?

Proactive leadership aims to eliminate or reduce the impact problems have on your team by implementing measures based on identified risks.

Want to know more? Using a coach-approach Intuity Performance can be your bridge from knowledge to actions so that YOU can become an effective human-centric leader.

Can Workplace Culture Evolve Through Leadership?

October 17, 2024/0 Comments/in Human Skills, Hybrid Workforce, Leadership/by Angela MacCabe

I’ve interviewed over 80 CEOs in the past 12 months, and often we get on the topic of company culture. I get excited each time. When we ask CEOs to define culture, the range of responses varies with every company, AND many leaders are not aware of what culture means to them specifically.

Some responses include:

Teams create culture as a company grows.
Culture changes based on values, beliefs and assumptions of the organization’s values, ideas, and assumptions.
Culture is built around the goals and objectives of the organization.

The odd time, we get a candid answer – “I don’t know- but we need to figure it out!”

Culture Defined

So what is culture, and why does it matter in the workplace?

Workplace culture is not tangible. The term is thrown around all the time, but it’s not something that you can point to and say, “That’s culture.” Yet, it holds immense value because it is essential to tie together every aspect of your business.

Workplace culture is the beliefs, behaviors, and values shared by employees within an organization. Whether good or bad, working in an organizational culture can significantly affect how people grow professionally and personally.

Based on my experience, I have learned three essential things that contribute to culture shaping which companies can apply to get desired results.

Self-awareness allows you to see others more clearly by understanding how beliefs, behaviors, and values shape performance.
Curiosity – what drives and motivates the human side of teams
Judgment – Ensuring there is enough information to see people without bias.

Here’s what we know about culture:

We go after what’s easy – changing company artifacts, behaviors, and metrics is more straightforward.
Writing can easily change company artifacts, behaviors, and metrics.
Influencing changes in behaviors and metrics can be easily agreed upon by teams.
Beliefs, values (our real ones, not those on an internal billboard), and assumptions are much harder to change.

Blind Spots

Organizations can write down and discuss their intentions, but here’s where the realism comes into play. If our beliefs, values, and assumptions aren’t aligned, we do not have an effective organizational culture – despite the matched RRSP and monthly gift cards.

Culture touches on everything – mountains of data tell us that organizational culture hits on performance, decision-making, atmosphere, team approach, structures and even how we communicate.

Regardless of the debate, culture is from the top-down and the bottom up. The profound thing that screams out to me is that culture isn’t as intentional as it should be. I haven’t done the research, but it certainly leans into self-awareness and EI-Q.

It’s something that is moving and growing daily. That demands our attention, especially now in this hybrid working world with new and undiscovered pressures.

We are human first – To answer the questions around “Can culture change with leadership?”. In short, YES! By becoming self-aware and tapping into the human side of organizations, leaders can capitalize on the human (soft) skills that drive performance, decision-making, atmosphere, team approach, and communication in order to drive performance and foster an intentional and effective workplace culture.

The Difficult Conversation: 5 Tips For Leaders

October 17, 2024/0 Comments/in Communication, Human Skills, Leadership/by Angela MacCabe

Have you ever been in a situation where you needed to have a difficult conversation with a team member? Of course you have – we all have. But what do you do when that happens? What steps should you take before and during the conversation to make it go as smoothly as possible?

Difficult conversations aren’t fun. But leaders must take the time to hone this skill.

Creating a safe environment for all team members means finding a middle ground in the interactions you initiate with each member. A leader has a delicate balance between being friendly and approachable and keeping professional boundaries.

Having a game plan before beginning a difficult conversation is essential. If you’re going to have a meaningful and challenging talk with someone in your company, here are five tips that will help keep the exchange professional and productive.

Establish a clear purpose for the conversation

Leaders need to be clear about why they are having the difficult conversation and what precisely they are looking to achieve. Is an employee doing something wrong? Does an employee require clarification on their role or responsibilities? People will be more engaged if they know the purpose behind the challenging conversation and that it will lead to change or improvement.

By establishing purpose, the tone is set and gives the team member something concrete to focus on instead of feeling blindsided or confused by what’s happening.

Consider the situation from their standpoint

Before entering a difficult conversation, it’s essential to consider the team member’s perspectives. What is it that they are struggling with? What is keeping them up at night? How can you support them in addressing these issues? Asking yourself these questions and approaching the conversation with empathy will help you understand where they are coming from and help you better frame the conversation so that it addresses the primary concerns directly.

Be attentive

During a difficult conversation, it is vital that leaders remain present and actively listen while the team member is speaking – remember, this is about understanding where another person is coming from so that you can better address concerns and work towards a resolution together.

If we are thinking about what we want to say next or interrupt before they can express themselves, we are telling them in simple terms that we do not hear them. Through active listening, we can guide the conversation by asking probing questions like “Where do your challenges lie” or “Tell me more about that” to understand their perspective truly.

By remaining present, you may learn something about them that you didn’t know or see the situation from a different angle. If they see that you’re switched on and engaged with them, they’re more likely to do the same for you.

Determine what will happen next

Regardless of how the conversation went, leaders should always send a follow-up email summarizing the discussion and listing any action items for agreed-upon next steps.

Reiterating what was discussed while it’s still fresh in your and the employee’s mind provides the following:

Documentation of what was said and a reference point that can be revisited in future
Confirmation that both parties were heard – if the summary is sent and the employee sees something that doesn’t align with their takeaways, they have the opportunity for clarification.
Guideline for expected outcomes

Don’t limit your conversations to corrective ones

Emotionally intelligent leaders use their EQ to stay in tune with their employees’ feelings and needs. They understand what motivates them and how they can be most productive. The more you talk to your team, the better you’ll know what they need to succeed.

With an established rapport, leaders can identify areas of struggle before they become performance issues. In addition, when delivering corrective feedback, a positive connection between leader and employee will likely guide feedback to be more positively received.

Why Master Difficult Conversations?

Leaders have to have difficult conversations from time to time, but successful leaders make them a priority. Difficult conversations are never easy, but they’re necessary given the complex environments leaders are immersed in.

Being effective at having difficult conversations isn’t learned overnight. Still, difficult conversation skills can be leveraged by creating a balance of power where both parties feel represented.

Outstanding leadership is all about communication; the better leaders can communicate with their team, the stronger the team will be.

To explore your leadership style further and empower yourself as a leader, check out our Whole Person Leadership Cohort.

Stay Curious!

3 Ways to Develop an Intentional Approach to Leadership

October 17, 2024/0 Comments/in Communication, Human Skills, Leadership/by Angela MacCabe

What is Intentional Leadership?

Good leaders care about the people they lead. They make sure their teams are clear on goals and objectives and that they are empowered and aligned with the organization’s overall direction.

Intentional leadership is effective in the workplace because it empowers teams with the knowledge and tools they need to meet objectives. When everybody is confident in their role and understands their contribution’s impact on the big picture, it sets leaders and teams up for success.

Why is Intentional Leadership important?

Lack of intention in leadership can cause harm to teams and affect confidence and motivation. Without clear direction, teams can become confused and frustrated, which can negatively impact organizational outcomes.

3 Ways to Develop an Intentional Approach to Leadership + Bonus Leadership Self-awareness Checklist(s)

1. Prioritize Personal-development

We’ve all heard the saying: “Leaders are made, not born.” But what does that mean?

Leadership is a skill, not a talent. It’s one thing to have a natural ability to lead, but empowering yourself through continued learning helps leaders guide and inspire others to show up too.

What does it take to be an effective leader? First and foremost, you must be committed to your own personal development. A leader who knows that there is always more to learn and improve upon will be able to help others grow as well.

Personal-development Checklist:

Do you know your leadership style?
Do you understand the different leadership styles and how they can be adopted for different scenarios?
Are you communicating clearly and effectively
Are you a self-aware leader?

2. Build Trust

Leading with intention requires leaders to help their teams discover the answers for themselves. Sometimes as a leader, it’s essential to get out of the way – this may seem hard at first!

You might be worried about losing control over what happens next, but this is where leading with intention comes in: Instead of telling your team what to do, ask them what they think is the best course of action. Encourage them to come up with their own solutions. Don’t make decisions for them—instead, guide them to figure it out independently.

It takes practice to let go of your ideas and suggestions. But when it works, it’s beautiful. Teams feel empowered, which motivates and builds trust because they can see their contributions are valued.

Fostering Trust Checklist:

Acknowledging your shortcomings (I’m human too)
Having your team’s back
Proving space for your team to be heard
Being proactive vs. reactive
Leaving ego at the door when communicating/collaborating
Leading with empathy over judgment

3. Engage and Show Interest

Good leaders know the value of taking an interest in their teams.

Team connection is about more than status reports and delegation. Taking an interest in your team members individually helps you understand their talents, motivations, and goals and can build respect between you and them. Respect is a huge motivator for both parties and can be huge for productivity!

This is especially true for employees who are not just seeking a salary but also fulfillment and job satisfaction.

Fostering Engagement Checklist:

Understanding the needs of your team
Asking questions/staying curious
Carving out time for routine check-in’s with team members
Identify/acknowledging your team members working styles
- Who likes to work fast and requires communication that is direct?
- Who is more methodical and needs time to understand and plan before starting a task.

On the surface intentional leadership seems simple: It’s creating a plan and effectively communicating it to a team of people to execute. However from the leadership lens intentional leadership is much more nuanced than that. It’s actually a layering of hard and soft skills that require training and development, and well…the intention to do so.

Are you interested in developing your skills to become an intentional/human-centric leader? Check out our Whole Person Leadership Cohort info page to learn more.